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Approved but not disbursal

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I made a payment on 24th september through mobikwik against my pertaining loan..amount has been debited, but it didn't reflected. later on I got a msg from mobikwik saying the intiation of my refund on 26th sep.its been like two months till now no update on the refund.Niether the mobikwik or kreditbee repond to the mail or calls..
I am using a kreditbee app before 8 months to... I am pay a repayment amount time to time. Its a good app. Recently i take a loan from kreditbee app thorw its sowing a 8000 amount credit to u r account, still not create amount ti my account but its showing a repayment date.
Me too applied loan and it's approved on last day but didn't get disbursal of amount. Why this is like this???
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