I gave my vehicle KA53ME0098 for servicing at kropex motors on 24th of august, got it back on 26th evening, i have concerns on below topics.
1.Technician told ball joints has to be replaced, and it cost around 1200rs to customer. Now i see ball joints are covered in P2P, Technician promise me that he will replace non functioning parts, which are covered in p2p. But he told ball joints are not covered in p2p over the phone call.
I trust kropex and came here for servicing from Hoskote side which is 35kms away, I gave complaints on noise of ball joints while giving the vehicle for service. Now my car is almost nearing 60000kms. Even though it covets in p2p, it was not done.
2. Why the holding clips at dikky area were broken and left unfitted. Now they are not fitting properly. Not completed service properly even though i gave 2days time for servicing.
Similar incident happened in the last servicing, Ac knob was broken during servicing, after i question technician on this he told it does not cost much but he will fix it in the next service, now when i check the same with new technician is saying complete knob set has to be replaced for which it cost 1500rs to me.
3.. In the bill breakup, why 560rs of HANDLING CHARGES FOR SUPPLIER PARTSA/C FILTER CLEANING DONE is seperatelt changed, when it should be covered in MAJOR SERVICE (EVERY 15000 KMS) chanrge of 2124 rs.
Charges looks not transparent. If customer accepts amd does not question back, they change all the parts of the car even though it is not really required.
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