Karnataka State Road Transport Corporation [KSRTC]

[Resolved] KSRTC — They are not updated in web portal and also not giving proper response to passengers

suri1240

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi Team, My name Sudheer Kancharla, and i was booked 4 tickets from Tirupati to Bangalore on[protected]. Details are:: PNR Number :J51289917 Date of Journey :05/07/2015 Trip Code :2001SKHBNG Class of Service RAJAHAMSA EXECUTIVE Seat No(s) :27, 28, 33, 34 Service Start Place :SRIKALAHASTI Passenger Start Place: TIRUPATHI Service End Place :BENGALURU Boarding Point :TIRUPATHI B.S. Booking Counter :ONLINE Departure Time :21:45 Hrs. Platform Number :22or23 Passenger End Place : BENGALURU Alighting Point :KEMPEGOWDA BS [MAJESTIC] But, Unfortunately i given a wrong number to communicate. But, i received SMS to my current mobile number that my tickets were booked on[protected]. So, i thought i given a correct mobile number on that time. But, on[protected] when i come to Tirupathi B.S. i didn't get any SMS or Call from KSRTC guys. SO, i directly go to ksrtc counter and asked them. Suddenly they were told to me that the bus was gone because of given wrong number and that to that is just 5 mins late at that time. they told very irresponsible manner can't do anything. . Even they are not at-least updated status or bus number in pnr status portal also still. So, tell me how can i know which bus number i have to catch. So, again went to counter book tickets with my own money again and come to Bangalore. So, Please take it as a complaint and Do the needful ASAP for refunding to that trip code: 2001SKHBNG. Thanks & Regards Sudheer K

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Complaint marked as Resolved

Verified Support

Jul 06, 2015

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir, We are in receipt of your mail, details will be examined. Regards, Awatar support.

Jul 14, 2015

Updated by suri1240 HI,
I was raised complaint on jul 06, still your examined. So, Still how many days you want to examine. Or else if you need any weapons to examine please let me know i'll order it online in snapDeal ot Flipkart. So that your investigation on this complaint may be go smoothly..

Still how many days you need KSRTC team. Plz do the needful ASAP.

Thanks & Regards
Sudheer Kancharla

Verified Support

Aug 04, 2015

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Dear Sir, We are in receipt of your complaint and your complaint has been examined. This is to inform you that 2001SKHBNG service has operated on 05/07/2015 and other all passengers who had selected same pickup point had been travelled whereas you had not been travelled (27,28,33,34) on that day as informed by concerned depot authority. SMS of Crew and vehicle details sent to your concerned mobile number [protected]. Hence, we are unable to admit your request for refund of journey fare. Regards, Awatar Support

Verified Support

Aug 04, 2015

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Comments

suri valiant

from Bengaluru, Karnataka

Hi team,

I accepted ur concern, bUt, Why dont you updated in web portal thats my question ?
You are including service taxes and all remain taxes in ticket fare. But, why you guyz are not maintain your portal as up to dated. Because, on that my mobile got switched off and also i was checked for each 5 mins in portal for my bus number from before 1 hr of pickup time at platform number what you specified in booking reference. But, after 1 hr of pickup time also its not updated..

SO, please checked it once and Do the needful ASAP..