KTM Sportmotorcycle Complaints & Reviews

After 1st service i have identified my bike stops running when i pull in the clutch in any gear. And had starting trouble it would crank for 10 sec and cuts off. i have visited the service center

After 1st service i have had a series of issues with my bike.

* I received low oil pressure error around 4000km on my odo. Just 3000km after 1st service when i visited the OMR service centre. I have been informed that my oil pressure sensor was checked and changed.
* I received the error again after 50km. I visited again they kept the bike for 2 days and told me the bike is ready. When i visited to collect the bike. I received a bill amount of 1700+rs. when i refused someone on the phone from adyar showroom told me that if you will not pay we would take the new oil which was changed and we will put the old oil inside and topup with some oil to solve the issue ( I was not given a choice or informed but, i was forced to pay in this situation ). As a professional using the old oil should not be a option, fixing a problem which came after 1st service should be a part of fixing not making the customer pay for their mistake.

* Then i had issues with bike starting up, went to showroom 1st time - They removed and tightened the wire to battery
* 2nd time - I went to showroom, they did some update and told me it woul de fixed.
* 3rd time - when i was in service centre it happened in front of everybody, i had to leave the bike for 2 days and checked something then told me it would not happen again.
* 4th time - i visited service centre, it happened again in front of them. Bike was in service centre for 4 or 5 days, they said some wire was not connected properly and the problem is resolved.

* After all the problem has been resolved - My bike was not performing as my friend's ( Which was purchased on my recommendation in initial days ) -Poor pickup, Low mileage, jerking, hard shifting - I took my bike to ashok nagar service centre. They confirmed it is not performing optimal and checked and changed - spark pulg, air filter, fuel filter and i ended up paying 2000+ rupees.

* Because of the above my service interval is messed up, I ended up going to the service centre multiple time leaving my work for so many days, Waiting for days unable to use my bike when i needed it, ended up spending more money to travel back and forth between service centre to home.

Expenses : Cab to home whenever i had to leave the bike in service centre, Petrol expense, multiple bills paid

This is my second bike i purchased from KTM ( Full cash paid ) and i am completely unsatisfied with the experience. Unable to trust the bike to ride to locations which might be not very accessible incase of any issue. I would really appretiate if somebody can actually lookinto this complaint and contact me for any more information, I have the bill which was paid, photo and video of the mentioned issues.

if no action is taken the above issue will be shared in my instagram page 600i_twins which has average view of 500K for reels.

Before 2nd free service I said the service guys that I was facing ecu failure problems. The problem was not solved. At the time of 3rd free service there was same problem. The service guys could not resolve it. At this moment also I am facing the same problem. Also if I am tilting the handle in right side the bike is gaining pickup automatically. This problem is also from before the 3rd servicing. The bike is in warranty peroliod. I want...

Hello
I have purchased KTM DUKE 200 in 2014 but even after 7 years I still have not received the RC book of the same. I tried connecting with the employees from where I purchased it but they could not help me with it. What should I do?

Hi,

I have been using ktm duke 200 since 10th of October 2018 and it’s been 3 + plus years. Since the day I bought my bike I regularly follow the service protocols Which has been mentioned by KTM india as per the manual and service centre and I have been giving my bike for service and other monsoon checks till date to Anna Salai ktm service centre only. I have all the documents of the service history with me. The problem is recently before few days back I came to hear some noise in my engine and I directly took the bike to Anna Salai service centre dated (04.02.2022). Their the service advisor checked the bike and said the bike engine got weak so to check the engine you need to pay 30, 000 rupees and I seriously got shocked, that service advisor said this just like that. When I asked for the reasons he said you would’ve used the bike rashly that’s why. Seriously….!!! Is this the answer I got from the renowned bike brand service centre I mean seriously…!!! I mean ktm engine has the lifespan of only 3 years or 25, 000km seriously…!!!. And the most shocking part is I have been giving my bike for service, monsoon checks, battery change and even to change the light bulb directly to ktm service centre only. Even though the cost of the service and labour is high I didn’t hesitate to give my bike their. And now they’re saying my bike engine got weak just like that. Even though I followed all the protocols and maintained my bike properly my engine got weak means, then the lifespan of ktm engine is only 3 years…!!! Am seriously cannot believe this. The service advisor checked the bike and told the engine is weak immediately and the charges would be 30k I am surprised with the reply how can he immediately say the engine got weak if so then is there a issue with ktm bikes engine I am really surprised and shocked to hear this and such a worst reason he told me was I might have driven the bike rashly seriously I am pissed of with such a comment. If the ktm duke 200 engine lifespan is only 3 years then please take my bike as per the current market value so that I cannot waste more money on ktm service. So I am drafting this mail to ktm india so that I get a proper reply and resolution. I have 3 bikes out of which ktm is my all time favourite. Which surprisingly is making such issues.

I have attached the service records of my bike from ktm service anna Salai with this email so that you can find all the details about my bike.

It's been more than two months since I have purchased my bike. But I did not get RC and number plate and still show in pending state

I have not given my KTM 390 ADV. for service but they have send me the msg "Dear Customer, your vehicle 38016* has been received at SIXTH GEAR(12689). Approx Delivery Cost Rs 0.01. Approx Delivery Time 1/4/2022 6:00:00 PM.
Bajaj Auto limited"

5 months ago I have purchased Duke 200. One month ago bike engine paint removes automatically. I complaint that issue to the nearest dealer but they are not responded their (Nagercoil) way of handling costomer is very poor. I feel not good for purchased this brand of bike. Please think twice before to buy a KTM bike...

I have Left my Bike For a Recovery And Its been a Week. They Didnt even move my bike little bit. Its So Emabarising with those people...I never expected This From KTM...such a Worst service. Why Cant KTM hire a Good Technicians. Having Those Useless bloodies Makes The Brand Name Bad.

Hi
My 2017 1290 superduke broke a frame on 1 off the small pipes in frame cracked through. Bike has never been in an accident or even fallen over. Went to local dealer in South Africa (Centurion Branch) had a looked and said looked liked manufacturer fault. Bike had full service history with ktm till 2019 the after service history with another bike shop. Know dealer say ktm will pay 70 percent of frame and I have to pay the 30 percent and also have to pay the full amount for labour which is almost halve of total bill for a defect or inferior part not my fault? Please assist
Thanks
Daniel

[protected]
From:
Dr.N.Arumugam F/O Mr. A. Aravind
2-4, 28th Cross street, Shivas Apt.,
Indra Nagar, Adyar,
Chennai-600020.
Mobile : [protected]

To :
General Manager, KTM-AG,
Stallhofer strabe, 3-Mattighofen, 5230,
Oberosterreich, 5230,
Austria. Ph : +[protected].

Sub: Complaint regarding my Duke 390 KTM bike purchased on 5th August 2021

This is to bring your kind attention that we purchased KTM 390 Duke bike on 5th August at a cost of Rs. 3, 38, 000/- [ three lakhs thirty-eight thousand only] paying cash by account transfer on my son’s name Aravind at KTM showroom at Kolathur. The details are given below.
1. MMT/IMPS/[protected]/KHIVRAJ AUT/HDFC[protected]Rs.2000/-
2. MMT/IMPS/[protected]/KHIVRAJ AUT/HDFC[protected]Rs.198000/-
3. MMT/IMPS/[protected]/KHIVRAJ AUT/HDFC[protected]Rs.138000/-

The copy of the invoice and insurance are attached below.

After registration, the bike was handed over to me. We have not gone long ride during this period. After 1st service, there was frequent problems with ECU/ HLU/ headlight on while ignition is off/oil indicator on failure and many times, the engine switched off during running and causing narrow escape from accident [Behind there was highspeed vehicle which was about to hit]. The bike was taken for service by Mr. Sudhakar [Technician]on 18th sep 2021[Saturday] and the same day, the bike was returned with minor service.
The next day[19th Sep-2021], when my Son, Aravind took the bike for a little long ride, the same problem occurred and the bike engine switched off completely at ECR, 20km from my home. Somehow managed to bring the bike [bike wt: ~180kg] to my home. The error/the image of the failure [Dated19thSep-2021]is attached below.
The nextday on 20th Sep-2021, Mr. Sudhakar sent another technician to bring it to their service at Kolathur. The bike was taken to Adyar-service centre initially and I came to know that they refused to do service at Adyar. Finally the next day on 21st Sep-2021, the bike was taken to Kolathur service centre. The following spare was changed for this new bike.
I want to know why the spare was changed for new bike ?

After a week time, on 25th Sep-2021, the bike was given to us. Again when my Son, Aravind took the bike on 03rd October to 50-100km distance, the same problem occurred and engine switched off, throttle not working and this time also, my Son and his friend escaped narrowly in the ECR road [Behind, there was a high speed car was coming and the bike stopped in the middle of the road].
The error image is attached below dated 03rd Oct-2021.

Then we parked the bike in one of the roadside shop and my Son Aravind came to my home. I called the Mr. Manoj-Manager-Kolathur show room, to bring the bike from 100km distance to their service centre.

Now I don’t have the confidence on this bike and their service and have doubt that there could be some manufacturing defect in the bike. Also with sudden failure of engine, I fear that I and my Son may endanger anytime in road accident. So I request KTM to refund my money at the earliest in order to enable to buy other brand bike.
Requesting for quick reply for this on or before 11th of Oct-2021 or we want to go for legal action in this regard.

Regards,

N.Arumugam

CC :

1. The Manager, 58/59, 17th Cross street, Senthil Nagar, KTM-Showroom, Kolathur, Chennai-600099.
2. The Manager, Khivraj Automobiles & Infrastructure P Ltd., Bharat Kumar Bhavan,
617- Anna Salai, Thousand Lights, Chennai-600006, TN.
3. General Manager, KTM India, Pune-Mumbai road, Akurdi, Pune- 411035, Maharashtra, India.

Worst management I have seen in my entire life, manager is totally unprofessional and below are some points that will share the problems that I faced while buying the bike and owning it for a year.

1. First of all they took longer time to deliver the around 3 months and before booking the bike they promised to deliver it within 15days.

2. Once they delivered the bike, for getting the bike registration in the RTO they took more that 3 months which created lot of problems for me, and after informing the KTM manager every time, he will make some excuse every time. Worst experience. And when the registration plates arrived, the manager asked me for extra charges for the bike registration number plates, which I never experienced from the other motor bike brands. And after handing me over the number plates, manager asked me to fix those plates on my bike by myself.

3. Now I met with an accident, so bike repairing is taking more than 2 months, they are saying that they don't have spare parts available and it will take more time to get those parts. I don't understand why the government allow such company to do sales in our country which cannot provide proper service.

It has been waste of time and money since I bought this bike.

I am not sure if anyone will read my concerns about KTM brand and dealers.

But these are my bad experience, and I have to live with my mistakes now, and the mistake was buying KTM Duke 390.

Worst support from KTM dealer and manager

When i went to ktm kirti nagar new delhi service center my bike’s odo was running fine. But as I received my bike my odo meter was full of water from insdiside. Though i had a little bit cut on the side of the meter on the rubber part but it was running fine and checked by the advisor from ktm. I had few more issues such as my trottle sensor stopped working but it was all good before i handled them my bike.
Poor service

Bike not functioning well even after service done.

2 Months ago I visited KTM FAST in South Africa Alberton, I walked into their branch and was not greeted by no one, i went up to the sales Desk and spoke to a man called KEN LAIRES, I requested for a 2nd hand bike, so i gave him my business card, and its 2 months later and not even a follow up call, I love the KTM brand so I ended up buying a used KTM 250 XCW.

For my first visit to Ktm fast. im not impressed with Mr ken Lairers

I need a magnet coil for my duke 200 my agency at Hamirpur hp said that it will be available within 25 days but i need it urgent asap. Please look into the matter thank you .

Hello ktm I would like to inform u that your it's my bad decision that I have bought an Duke 200. Bs5 model 2017 bike for my self . It's Not just bec of any problem phasing in my bike . But bec of very low and un professional service given by ktm showroom( JAMMU) It's bec of there service they ur soo much unprofessional and did't know how to fix the problem . I have given my bike to ktm showroom JAMMU on[protected] for service . On that same day they take my bike for normal service and checkup . After that they park on bike on the stand and lift my bike up . After one or two minutes after my bike fall down from a height . My left side lever, headlight, speedometer, wizer, screach on focks . I have give my bike as new I have bought but they broke my left side of my Duke 200 . After that they said u have take the Insurance clam for ur bike . I said it's broken by ur employees in service center not by me . So they convince me and then I compromise . I all ready make sure that my bike should be like I have bring here before serving . They give me words
. They I give my bike to ktm service center for all most 20 days . After that they call me and said u can collect it bike on[protected] at 4 pm, I reach there and then I see my bike is still pending . Some of parts are still need to be assembled
So I wait and keep on watching the employees of ther service engineer. They did't know we're is my parts . They start open it from other bike and then assemble the parts on my bike which they can't find of my bike . Dear ktm management look at ground lever what is going on they r replacing parts of other bike . This is what I have seen ur employees didn't know and have zero experience boys .
There is some parts which should be in silver colour and they put black nut bolt . Which look uneven with some photos .
After that it's too late I come back at 9'00 cock at night . After that my rear bake fail . On the way to come back . It's an god blessing I am on low speed . But if I am on higher speed what will happen then I will attached that photo too . There is lock system . In break and that is Missing but bike fell down on left side . But when I reach they have change my right side foot rest . That should I say now . Iam thanks to god that I am safe I hope u will lissen to my problem and solve it very soon . U can contact me on my contact number [protected] plzz help me out of that situation

I purchased my duke 200 on September 2018 from A.V automobiles, Thrissur. And in 2019 I went to KTM service center and asked for a claim. They said that they have claimed and will be arriving soon. After too many days my warranty period has over. And now they are saying your warranty period has expired and now I should buy a new meter and they could give me free labour charge. The meter cost approximately Rs.7500. And that should be taken...

Dear team it is highly impossible that bike engine got seized my bike I had purchased duke 390 and it is run only 28k km after one fine day my gear lever was stuck I visited the service centre and got it replaced the next day I informed the showroom guy why my bike is show high coolant temperature he told it might be a sensor problem after few days my bike engine got seized I went to showroom he is telling me your bike engine is seized and you have to pay 40 k And you wil get bike one month KTM being size big company please cross verify my service records my bike was service on up to date this is their problem. Which negligence they have done in service either they have not check the oil filter my bike registration number is KA 04 jg 9634 my contact number is [protected]

Dear sir my vehicle problem not solve
My bike ingen parformance was bad
injen vibration, bad sounds, low oil pressure, every 1000 km
So please change my bike ingen
In one month i go 2 time in service center

I have a some problems of my ktm bike but ktm bike showroom couldn't provided me a parts.