KTM Sportmotorcycle Customer Care
KTM Sportmotorcycle GmbH
Customer satisfaction rating: 3%
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190
COMPLAINTS

KTM Sportmotorcycle Customer Care

KTM Sportmotorcycle GmbH

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Address
Betriebsgebiet Süd, Stallhofnerstraße 3, A-5230
Mattighofen
Austria

Customer Care Phone Numbers and Contacts

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Phone:
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100
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43

Additional info
Customer satisfaction rating
3%
Complaints
190
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

KTM Sportmotorcycle Complaints & Reviews

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KTM Sportmotorcycle — technical issue

 abhichdry on Oct 5, 2018
Dear Sir/Madam,

I'm using KTM Duke 200 for over past 5 years now(since August 2013). I love and respect your company but not the service support(specially for past 3 years).

1. I had a serious accident in September 2013 i.e. just 40 days after i purchased this bike. Accident was on a major state highway but luckily there wasn't any heavy vehicle behind me, so my life got spared.
The reason for this accident was that at a speed of 40 kmph i pushed sudden rear brakes and the brake liver broke, which resulted into my crash.
We contacted your H.O. at Ahmedabad,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — ktm rc 200 service

 ananthu r on Oct 1, 2018
I am complaining about the service they done after an accident happen to my bike and i done my replacement with inssurence coverage. Tjey have done a poor service because when i am giving them my bike it doesn't have any problem with my cluster, left footpeg fiting part and so many diffected part when i came to the showroom to release my bike i saw these defects and told them they are saying that we will correct the problems but after 1 month they have no response and i spent about 40000 rupees in my bike it didnt get well as i think and i also change my pillion seat and it was so hard now i cant...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — starting problem [Resolved]

 ranjithkumar5760 on Sep 28, 2018
Im ranjith kumar from coimbatore. Im having ktm rc 200 (Tn38cf5760). My problem is when i was driving my bike gets suddenly off then its cant be start again, i gave it to (Eagle motors ktm showroom sungam branch) more than 5 times same problem repeats everytime they are giving same answer sir we will definitely ready your bike, but till date they cant even find the problem so please take as my humble request and do favour thank you......
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

KTM Sportmotorcycle — rpm stuck at 3000 for much time

 Parteep Jangra on Sep 28, 2018
Purchased ktm 390 in dec 2017.in july 2018 bike rpm started staying at 3000 rpm for much time. When rpm is raised and released to let it fall to 2000 (Idle rpm), the rpm stays at 3000 for sometime and then lowers down. The problem is while gear down shifting, have to wait more till rpm drops to idling and then apply gear. Otherise gear shifting acute noise is heard. Been to ktm gurgaon sohna road service center, guys unable to do any good. They told me, we suggest not to open race related things and will ask for ktm india rnd centre. Still after 1 month, no response to this technical issue.
[protected]
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — poor quality material used and bikes are overpriced

 Delhikabiker Anmol on Sep 24, 2018
It is to inform you that i bought a ktm rc 200 on feb 2017 since than i have been facing lots of issues regarding the poor quality parts being used they loose there strength and some parts fade away and some of them stops working every week i can’t afford to walk to workshop for this. I want my bike to be checked up properly and all the parts who are loosing their strength or not working properly needs to be changed i want an inspection by an expert. Who can sort out this issue....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — ktm service center hennur

 Koolsam1212 on Sep 15, 2018
Ktm service center, hennur location dont have proper technicians to service the bike. I gave my bike to be service and for engine tempreture getting too high. It needed a coolant topup. When the technician was taking notes for job card, he said ok and will fix it. After 2 hours that guy called me and said it can't be fixed at their location and i have to give it for service at a different location.
It was a harrassment to again come, collect and then drive the bike to another location. Ok agreed.

So i took it to ktm service center, banaswadi. Here also when i asked the guys...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — duke 390

 TSR MANI on Sep 14, 2018
I have bought my duke[protected] i met with a minor accident. So i took my bike to adyar ktm to change my back clamp rod, tail tidy, indicators number plate light and reflection after they changed all the spares. While returning the old spares they cutted all the wire connection indicator connection which can be used again. I didnt even expect this from the service people...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — ktm vasai service center - grievance

 Rohan Vaid on Sep 1, 2018
My bike lately started stalling due to which i brought it to "ktm vasai" service center, after a couple of days the same issue cropped up on which the head technician advised to replace the battery, after a couple of day and again the same issue, after numerous to and fro's and we replaced "fuel pump", "stator assy" and what not, but again the same issue, on asking the staff for details the manager and the technician allegedly blamed me that "its your fault, because you didnt start the bike for 2 days, and advised me that you need to start the bike every two days as this is a ktm issue". This were...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — service centre

 Vishnudrolia on Aug 31, 2018
They is no feedback call from KTM service centre after serving...no feedback book ...the behaviour of KTM service centre is very very rude ...they talk like we are not a customer ...they don't give proper reply to our questions ...the KTM service is not as well as ...they only make bill.. and even they don't have part ...they always take 10 to 15 days ... which is not so good for Indian market ...and plzz find out the service centre behaviour...my bike is standing in service centre from last 6 days and. No reply is coming......
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

KTM Sportmotorcycle — not service from workshop

 Kashif18 on Aug 30, 2018
Hi i am from lucknow (U. P) i have rc390 few days ago my battery was discharged and bike was not starting so i made a call in my nearest ktm workshop for service. But they refused to come for assistance and asked me to open the battery by myself and take it to workshop. So i could not understand what kind of service is this? Ktm showroom is chowk near balaganj lucknow....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — ktm duke 390 2016

 YashRatna Kapse on Aug 19, 2018
Last friendship day, 5th august 2018, in the morning i went on a drive. Was doing 140-150 on 6th gear, as i started to decrease my speed by releasing the throttle, all of a sudden my rear wheel locked. I controlled my bike and saved myself somehow. I called up the service center but as of sunday they couldn't help. I got my bike towed back to the city. They said they'll be picking my bike on monday but they didn't. And on tuesday they took the bike and didn't touch my vehicle till saturday. I kept calling but got no update. On saturday they told me that my gears have been damaged badly and they...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — I am complaining about your services

 Sham Patel on Aug 14, 2018
I am complaining about my new duke 390 2017 model i have faced many issues like starter motor issue and battery low issue heating issue and on 25/07/2018 i was on highway on 5 the gear the speed was 120 around and suddenly the gear box stuck and my rear tyre locked i controlled the bike but i was not even moving when i press the clutch and the gear is also locked on 5 th after this i got the motorcycle towed to the service center this guy told me that we have so many works so will let you know the problem tomorrow next day i called him he was like sir will open your bike when our service head technician...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — switching off while vehicle is running, and the problem is not rectified till date by ktm india

 Rishi Nandan on Aug 14, 2018
I regret being the customer of ktm, in spite of 6 mails and repeated services done at ktm services kasturaba bangalore, they have still not rectified my complaint from the day i bought the bike. Every time i give the bike for the above complaint they advice me to change the different electrical parts which i did and this is the worst thing. Still the complaint persist and the ktm isn't able to rectify the complaint. My bike has the odo of 27000 odd kms and its been 3 years from purchase. Every time i go they would convince me to go from the service station by clearing the bills. This is intolerable,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — not getting any parts on time

 Sebastian Valdaries on Aug 8, 2018
I hav ktm duke 200 and inm from mira road mumbai. I m not getting any parts wher were i going they r telling out of stock of seat, sticker, holder strip or any parts wht kind of service ur provideing its really very poor ktm
Surely this wil b my last ktm and i wil tell about it to my friends also that parts r not aviable also
I waiting fir past 1 month for seat n all its really frustrating i cant go for. A long ride also ktm plzz lock after it this problem is in mira road, vasai, than, borivali, goregao, malad...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

KTM Sportmotorcycle — overcharged [Resolved]

 Pawan Kumar Chourasia on Aug 6, 2018
I have bought ktm rc 390 on may 20, 2018 (I. E. Sunday) from khivraj motors, rajajinagar, bangalore, karnataka, india and the price of bike they said rs. 2, 97, 800 but after giving some discount they charged me rs. 3, 00, 000 which includes price of helmet of rs. 4500 and they have given me a invoice* of rs.300000.
And the detailed invoice* they have mailed me after few days which is of total only rs.2, 91, 867.
When i asked them they said 300000 includes the price of rsa (Which they have not mentioned at the time of purchasing and i don't want rsa) and helmet but still on sum up...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

KTM — oil leakage

 Shohebshaikh on Jul 30, 2018
To manager,

I purchased bike from ktm ulhasnagar (Kanchan auto pvt ltd), registration no: mh05dt9496 chassis no: md2jucyb9jc017423
Engine no: 8-906*31842* model ktm duke 200. After first serivce (Jobcard no. Pbrjc[protected]) the bike worked fine for few days, yesterday on 28 july 2018 the engine started to leak oil. It was not minor leak but engine oil was dripping like water from running tap.
This same problem happend after two days of purchase. At that time the showroom dealer person (Mr. Adesh) told me to get the bike to service center and get the issue fixed....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — poor performance

 Jeffrey George on Jul 30, 2018
I have a ktm 200 2017 model kl43j7233. I had a problem with an initial drop six months ago and gave the bike for repair at ktm service centre vytilla. It also had a vibration issue in the cylinder head. My bike has a very poor performance now for which i approached the ktm service centre multiple times. The complaint has not yet been rectified by them. Hope you will take an immediate action and do the needful....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — electrical problem

 Abhilash Neeradi on Jul 30, 2018
Hi,

Recently my bike broke down and wouldn't start, thats because of the battery problem.. I recharged it and started somehow and reached ktm service.. They sait its the stator problem issue then i asked them to change it and set it right..
Its just been two days they fixed it and now the cockpit isnt showing suddenly..
Its been 4 years and there are problems every now and then i think these people intentionlly create new issues. I cannot pay them any more on the same issue.
They arent solving the issue completely....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — ktm duke 250

 Sanjuktmduke on Jul 30, 2018
I have booked a ktm duke 250 from kalayani ktm banashankari showroom in bangalore on 20/07/2018 and they delivered a bike which was displayed at their showroom and had test driven by so many customers. While receiving the bike from showroom the silencer pipe was in rusted condition and trip 2 meter showed 180 kilometers in the display when i asked about this sales man convinced me with fake reply...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — false information about servicing

 Pratik kad on Jul 19, 2018
I recieved a call from KTM phugewadi (Shubhangi) saying that i have my free service pending... when i came here people over here said that free service was not availabe and i have to pay for my servicing... This is not so done calling customers and giving false information just to make your serviece mark clear... And the staff here was not even ready to tell the name of that employee who called me for the free service... This is a cheap thing to for KTM to keep such stupid useless employes who dont even have sense of monitoring the systems......
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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