KTM Sportmotorcycle Complaints & Reviews

When i went to ktm kirti nagar new delhi service center my bike’s odo was running fine. But as I received my bike my odo meter was full of water from insdiside. Though i had a little bit cut on the side of the meter on the rubber part but it was running fine and checked by the advisor from ktm. I had few more issues such as my trottle sensor stopped working but it was all good before i handled them my bike.
Poor service

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Address: kantatoli

Bike not functioning well even after service done.

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Address: [email protected]

2 Months ago I visited KTM FAST in South Africa Alberton, I walked into their branch and was not greeted by no one, i went up to the sales Desk and spoke to a man called KEN LAIRES, I requested for a 2nd hand bike, so i gave him my business card, and its 2 months later and not even a follow up call, I love the KTM brand so I ended up buying a used KTM 250 XCW.

For my first visit to Ktm fast. im not impressed with Mr ken Lairers

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I need a magnet coil for my duke 200 my agency at Hamirpur hp said that it will be available within 25 days but i need it urgent asap. Please look into the matter thank you .

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Hello ktm I would like to inform u that your it's my bad decision that I have bought an Duke 200. Bs5 model 2017 bike for my self . It's Not just bec of any problem phasing in my bike . But bec of very low and un professional service given by ktm showroom( JAMMU) It's bec of there service they ur soo much unprofessional and did't know how to fix the problem . I have given my bike to ktm showroom JAMMU on[protected] for service . On that same day they take my bike for normal service and checkup . After that they park on bike on the stand and lift my bike up . After one or two minutes after my bike fall down from a height . My left side lever, headlight, speedometer, wizer, screach on focks . I have give my bike as new I have bought but they broke my left side of my Duke 200 . After that they said u have take the Insurance clam for ur bike . I said it's broken by ur employees in service center not by me . So they convince me and then I compromise . I all ready make sure that my bike should be like I have bring here before serving . They give me words
. They I give my bike to ktm service center for all most 20 days . After that they call me and said u can collect it bike on[protected] at 4 pm, I reach there and then I see my bike is still pending . Some of parts are still need to be assembled
So I wait and keep on watching the employees of ther service engineer. They did't know we're is my parts . They start open it from other bike and then assemble the parts on my bike which they can't find of my bike . Dear ktm management look at ground lever what is going on they r replacing parts of other bike . This is what I have seen ur employees didn't know and have zero experience boys .
There is some parts which should be in silver colour and they put black nut bolt . Which look uneven with some photos .
After that it's too late I come back at 9'00 cock at night . After that my rear bake fail . On the way to come back . It's an god blessing I am on low speed . But if I am on higher speed what will happen then I will attached that photo too . There is lock system . In break and that is Missing but bike fell down on left side . But when I reach they have change my right side foot rest . That should I say now . Iam thanks to god that I am safe I hope u will lissen to my problem and solve it very soon . U can contact me on my contact number [protected] plzz help me out of that situation

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Jul 26, 2021

Updated by Sushil Koul Hello ktm I would like to inform u that your it's my bad decision that I have bought an Duke 200. Bs5 model 2017 bike for my self . It's Not just bec of any problem phasing in my bike . But bec of very low and un professional service given by ktm showroom( JAMMU) It's bec of there service they ur soo much unprofessional and did't know how to fix the problem . I have given my bike to ktm showroom JAMMU on[protected] for service . On that same day they take my bike for normal service and checkup . After that they park on bike on the stand and lift my bike up . After one or two minutes after my bike fall down from a height . My left side lever, headlight, speedometer, wizer, screach on focks . I have give my bike as new I have bought but they broke my left side of my Duke 200 . After that they said u have take the Insurance clam for ur bike . I said it's broken by ur employees in service center not by me . So they convince me and then I compromise . I all ready make sure that my bike should be like I have bring here before serving . They give me words
. They I give my bike to ktm service center for all most 20 days . After that they call me and said u can collect it bike on[protected] at 4 pm, I reach there and then I see my bike is still pending . Some of parts are still need to be assembled
So I wait and keep on watching the employees of ther service engineer. They did't know we're is my parts . They start open it from other bike and then assemble the parts on my bike which they can't find of my bike . Dear ktm management look at ground lever what is going on they r replacing parts of other bike . This is what I have seen ur employees didn't know and have zero experience boys .
There is some parts which should be in silver colour and they put black nut bolt . Which look uneven with some photos .
After that it's too late I come back at 9'00 cock at night . After that my rear bake fail . On the way to come back . It's an god blessing I am on low speed . But if I am on higher speed what will happen then I will attached that photo too . There is lock system . In break and that is Missing but bike fell down on left side . But when I reach they have change my right side foot rest . That should I say now . Iam thanks to god that I am safe I hope u will lissen to my problem and solve it very soon . U can contact me on my contact number [protected] plzz help me out of that situation

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Address: A.V Automobiles, Thrissure, kerala, India 680751

I purchased my duke 200 on September 2018 from A.V automobiles, Thrissur. And in 2019 I went to KTM service center and asked for a claim. They said that they have claimed and will be arriving soon. After too many days my warranty period has over. And now they are saying your warranty period has expired and now I should buy a new meter and they could give me free labour charge. The meter cost approximately Rs.7500. And that should be taken by me, which I should get it for free. Now I am fed up with KTM. I don't trust KTM because of there is too many fraud things are happening in Authorised service center such as of my case A.V Automobiles thrissur, kerala, India. My bike Number --(KL64G5550). No use of complaing on there website. No reply for me and message from KTM india says that your complaint has been closed successful at my Satisfaction.
I am attaching the pic which i got from KTM india that i complainted through website. But my complaint is not closed and they didn't even call me.

Jul 15, 2021

Complaint marked as Resolved

The KTM dealership calls me and said that come there and they will replace it.

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Address: C6/203 provident welworth city Yelahanka

Dear team it is highly impossible that bike engine got seized my bike I had purchased duke 390 and it is run only 28k km after one fine day my gear lever was stuck I visited the service centre and got it replaced the next day I informed the showroom guy why my bike is show high coolant temperature he told it might be a sensor problem after few days my bike engine got seized I went to showroom he is telling me your bike engine is seized and you have to pay 40 k And you wil get bike one month KTM being size big company please cross verify my service records my bike was service on up to date this is their problem. Which negligence they have done in service either they have not check the oil filter my bike registration number is KA 04 jg 9634 my contact number is [protected]

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Address: Pune-Mumbai Road, Akurdi, City Name : Pune, State Name: Maharashtra, India.

Dear sir my vehicle problem not solve
My bike ingen parformance was bad
injen vibration, bad sounds, low oil pressure, every 1000 km
So please change my bike ingen
In one month i go 2 time in service center

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Address: SOGUNHARA, Bhowraguri road

I have a some problems of my ktm bike but ktm bike showroom couldn't provided me a parts.

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Address: Hyderabad

I have KTM Duke and i took it to kachiguda VNR commercial complex service station in Hyderabad for general service, they said fuel pump need to be changed and other things to be repaired and asked to get the engine oil, i agreed to that and brought the new fully synthetic engine oil and specifically mentioned that coolant is getting mixed in to engine oil so fix that issue, it is mentioned in job card, they changed the fuel pump and changed oil and did the general service and confirmed me that the bike is perfectly fine now and they fixed the issues and changed the engine oil and coolant and break oil is also filled... But when i start my bike its meter was not working so i informed them and they said it will work once u keep your bike in sun, i reached home i saw that engine oil is not looking fine and it is mixed with coolant, i took the bike again to service station and asked them that engine oil is mixed with coolant again, chain is loose, break oil is not filled and the staff and manager were ignorant and talking as if its not their fault and they are nit showing the job card where things were mentioned they want me to get the engine oil again to change which i refused coz i bought the new oil already and problem was not fixed so it should be replaced by the incharge, next day when i went to take my bike again i saw they replaced the used engine oil in my bike didnt fixed my chain issue, break oil is not filled and the meter is still not working...
The staff and manager there are talking all nonsense and not responding properly and its 5 days now but still my bike is not fixed .
I want to take strict action on the staff poor service and not fixing the issues and FILLING USED OIL .
Meter is still not working.

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Address: DN33 2JQ

Just purchased my new 2021, 1290adventure s, It has a faulty rear disc manufacture fault, fitting on new compartment not flush, fuel tank filler cap is not square and is offset but about 3 %.
It has a fault on acceleration which is intermittent, wich the dealer has said is probably me ?, they say the quick shift is totally different to the old model . The problem also is the dealer is Gear4 and 80 miles away I can't keep running backwards and forwards and they will not drop my bike off even though it has only been less than a week that I have had it. They are expecting me to travel back on Saturday to collect it again and don't know if they have a replacement disc to fit ? and one is in order no good to me I want the bike now as I have already waited a month for it.
If this is not resolved I want my old 1290 back as it never had any issues, I'm so mad been told that the mechanic says there is nothing wrong with the bike and it is probably me ? I have been riding motorcycles for over 45 years.
Also is it me or has anyone else noticed the bike doesn't seem to have the same build quality as the old model and feels a bit cheep and stickers on tail piece (ready to race ) look cheap and nasty.
Chris W

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I bought ADV 390 2021 model from KTM Attingal (Sarathy motors) on 27.01.2021 (Invoice no : VSI[protected]. My chassis no is MD2JGJXK6MC223493. I received MRF tyre in my bike instead of METZELER TOURANCE. When i enquired about the same i got to know from showroom is that from now onwards company is giving only MRF Tyre for ADV series. Although the MRF tyre are worst for the ADV still managed to get along with it as it doesn't have any grip on roads and multiple times I fell down.

Company must know i was a KTM Duke 200 owner which i clocked 1, 37, 000 kms. for touring only i upgraded to ADV 390. I went for road trip to kolkata where i covered 6000kms in 20days. only problem i faced was with tyres because it had no grip.

Now one of my friend booked ADV 390, and bike came to showroom with metzeler tyres. when i asked showroom they informed now ADV 390 comes with metzeler tyres. so what should customers like us should do? we were given the worst tyre and now latter ones are getting good tyres, where we paid the exact amount as everyone.

i want a clear clarification from company why this happened and why they will sacrifice customer life with providing worst tyre inspite of paying huge amount for a premium bike.

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Address: KTM Whitefield, Near Hop Farm circle, Bangalore 66

I had purchased KTM 390 ADV in Feb 2020 just before the lock down came into effect. KTM whitefield, Bangalore assured that as soon a possible the registration card will be sent. but one year later i am yet to receive the same. Multiple calls to the showroom has not borne any results. Every time they say they will check and come back, but no answer. Really not happy by the way things are being handled.

Poor customer management by KTM India !!

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Address: Thirumullaivoyal branch Avadi chennai

Not satisfied, fake meterial buying by other local shop, price are too vastly, fake material issued by the manager, thirumullaivoyal branch, these problems are coming too much times

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Address: Riyasath Nagar, Santosh Nagar

There is no side stand available since 4 months. How ridiculous is this. I'm not even using my bike even it's serviced just because I cannot park it. why do you guys promote vehicles when you cannot provide proper service.??they won't even give proper response. This is soo disgusting and misbehaving issue.

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Address: 15,Periyar Street,lic colony pammal, Near EB office

I have handover my Duke 125 with engine problem on 11th Feb 2021 ..and after 37days I got my bike with problem rectified[protected] and paid the amount, but the rear tyre puncture when I get handover to me ..I asked to service person they didn't get any response, I moved and I stocked the 1 puncture also ...after 2 hours again two puncture sticked, after analysed that is not my bike tyre its changed and my tyre good condition when I handover to showroom ...why it's happened, had such a bad experience overall ...I need resolution for this immediately..

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I was handed over my ktm RC 200 bike, model 2016 due to damaged of front side on 18 Jan 21 to ktm Dealer, ketekibari, Assam. The bike is not handed over till date due to non availibility of spares and technically experts mechanics. Please clarify the same.
With regards
Mr Naresh Patar
An Aviation Engineer
Thank you Sir

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Address: KTM CHENGALPATTU PULIPAKKAM NH BYPASS JUNCTION CHENGALPATTU TAMIL NADU 603002

Bike was owned and used only for 2 weeks after that coolent oil seel was broken started to leake . i was suddent contact my near ktm service center they said handover the bike .and i was hand over to them . two weeks completed still they dont rectify our problem . the bike was in the showroom more numnber of dayes which i dont have after i own it . they still says there is no spare . very worst brand i ever seen

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Address: Goyal bajaj G.T. near vita milk plant ,Ambala city

I have to register a complaint about the shocker my bike shocker is breakdown and i go to company to repair it and the company says that we dont have shocker at that time u have to wait till 15 days. And today is one month complete and the shocker did not come to company. And they said u have to wait more days. And they dont have any sense how to talk with someone else.

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Address: Raigarh, Chattishgarh

My bike was damaged in a minor accident on 25.01.2021, I had left the bike at service center for repairing of damaged parts, and it was supposed to return back within 10-15 days. After getting no response till 10-15 days from your service center and repetitive follow up with service center people, I found nobody has informed the Insurance Company for surveying the damage bike, after that, I personally requested the insurance company people to survey do the needful from their end for getting the claim. Yesterday I got call from service center, and they informed me the repairing work is finished, I can take my bike back. As discussed yesterday, today morning (28.02.2021) I visit service center, after paying the bill when I was taking trial before returning back to home, I found till some problem persists, which I have never been expected. The quality of servicing is too poor, now they are telling another part need to be replaced, I am very much annoyed with your service. I will never recommend anybody to purchase a KTM bike in future.

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KTM Sportmotorcycle Complaints & Reviews

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KTM Sportmotorcycle reviews & complaints page 3

Odometer

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Bike service not done properly.

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Customer service

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Magnet coil for duke 200

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Jammu ktm service poor

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I am complaining about my warranty claiming.

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I am complaining about my bike duke 390

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Help me

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Parts not available in the showroom

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Improper work done, damaged meter, very Poor service and improper response

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2021 Ktm 1290 Adventure s

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Ktm adv 390 2021 bs6 with mrf tyres

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Registration Copy / Smart card not received after 1 year of bike purchase

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Fake material

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Service of side stand

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Rear Tyre changed without my knowledge

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Delay due to not available of spares parts

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Duke 250 bs6 model

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Socker dont repair

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Poor service of KTM bike

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