KTM Sportmotorcycle Customer Care
KTM Sportmotorcycle GmbH
Customer satisfaction rating: 2%
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COMPLAINTS

KTM Sportmotorcycle Customer Care

KTM Sportmotorcycle GmbH

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Address
Betriebsgebiet Süd, Stallhofnerstraße 3, A-5230
Mattighofen
Austria

Customer Care Phone Numbers and Contacts

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86
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Additional info
Customer satisfaction rating
2%
Complaints
166
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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KTM Sportmotorcycle Complaints & Reviews

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KTM Sportmotorcycle — Suspension

 Ansar md on Jan 10, 2017
I have changed my suspension once already again the suspension has been got a complaint .what kind of quality Does the Ktm companies produce .i have almost changed all my parts of the bike after my purchase I had many many issues like radiator complaint front suspension complaint battery complaint disc pads etc I need my suspension to me made ok using warranty...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

KTM — Engine oil leaks right from the beginning and fork oil leaks and some annoying issues

 Raja Nabil Islam on Jan 5, 2017
Hello Ktm!! Being a highly advanced motorbike there should not be such issues like engine oil leakage, front forks oil leakage and disturbing sound when the rider applies the front brake.after so long indian motorbike enthusiasts got access to such good bikes easily available at an affordable price.If ktm is thinking that in that price what else do they need when there so much available to them YES we thank ktm for giving us so much in that price but those avobe mentioned issues are not something to be cherished.we want good quality and realibility we want ktm to solve all the issues which are very...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Fake warranty promises

 SachinGola on Dec 25, 2016
Hello,

I bought KTM 390 duke Reg-MH04 FN7146 from Vasai KTM Maharastra on dated 27th Dec 2013 .During it's regular maintenance checkup at Vasai service, in the month of November 2015, it was diagnosed by Service Mechanic Hari Pal that silencer assembly needs to be changed under Warranty.As there was still one month left for warranty to be over,
I was assured by their supervisor that this would be done under warranty and he would give me a call in next few days.
After that assurance i kept on taking status of replacement during my each service visit to Vasai service...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — 9 days old duke 200 - series faults

 Adv.Rahul on Dec 24, 2016
Dear sir/madam

On[protected] i purchased a ktm duke 200 bike from your dealer ‘deedi bajaj, vazhuthacaud, thiruvananthapuram.
(Reg. No : kl-01-df temp 1685).

Unfortunately, the vehicle has not been satisfactory because it is having engine noise, fork noise, engine overheating, front disk brake noise, disturbed gear shifts and also the back seat was not fixed.

First complaint was reported on the very next day of delivery[protected] and was taken to ktm service centre at nedumangaud on[protected] and to ktm service centre, deedi automobiles,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Bike ka engine problems kar raa hai or guaranty mai bhi company bar bar paise maang rahi hai

 sagar kurariya on Dec 15, 2016
Maine february 2016 mai ktm showroom jabalpur se ktm rc 390 kharida tha jabse usko loding auto mai lekar bas kabhi bhopal shworum to kabhi jabalpur shworoom lekar ghoom raa hu or company waale bar bar paise maang rahe hain bhopal mai gyaranti mai bike hai fhir bhi 8500 rs le liye or 10 din bhi nai cali meri bike fhir band pad gai iske pahle koi macanic bheja tha usne 2000 le liye the sirf bike dekhne k or service injinerr ko call karo to wo call ricive nai karte hain showroom waala bolta hai ki mera kaam sirf bike selling ka hai...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Engine oil leakage, i went so many time but problem don't have solve in ktm service center [Resolved]

 ghost1232 on Dec 11, 2016
I have ktm duke 200 and i make facing probleme of engine oil leakage 1 year, i went so many time in ktm service center but i never get that packing that packing need to be done for engine oil leakage probleme.

They told me always that we will solve this probleme now and it will not leakage again but that is never happened.
I asked them to give me garanty of ur work that engine oil will not leakage after this servicing but they refuse me to give me like that any commintment.

Why this engineers cant do that packing which need to be done. I am frusted of this all...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Your Service Centre

 Dèepæk Singh on Dec 9, 2016
I m Deepak kumar
My Reg. No : DL2SN2266
Bike : KTM RC200
I went to your service centre located in Kirti Nagar in delhi for the replacement of several parts like wind shild, side inner and outer pannel and more becoz that all was broken by a theft. When i talked your executives, they told me that we dont have a spare parts and we have to Order and it will take atleast 10 to 15 days to reach at this Service Centre and now i want to ask you that Why the hell you opened your's service centre in india, if they dont have an stock of spare parts.
My impression of your Company...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Sales and service

 Rishin Rufiasudeen on Dec 4, 2016
I was unable to register my vehicle due to manufacturing date is different from its chassis number. the vehicle inspector has told me for getting a correction letter and the showroom owners and staff refused it. i am really in a bad situation kindly find a way to make it clear and i demand for a complete free register of vehicle and service due to oil leakage from the engine just from 3000 km...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Bad service after sale [Resolved]

 janterparia on Nov 18, 2016
5 months ago i have purchased KTM RC 200. And after second service i am very disappointed.Side frame is noising very much.Oil leakage problem from engine. Display shows 'service not reset'.

4 days ago i have registered a complaint @ customercare@ktmindia.com with Reference Number 'CR- 187962'. But didn't get any reponse yet.

Here is my few concerns-

1. Why KTM not inspected the service center that they don't have the enough space at service centers.There is no customer waiting room.
2. The engineers are not professional. They are not able to fix...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Engine

 Mandhotra3319 on Nov 15, 2016
I am the customer of KTM DUKE 200...I am totally disappointed with services that i had using from last one year in Chandigarh...there having plenty of problems going on in my bike...and this is not soughted out by ktm service center...i have spent lots of money... and every time some new problem occurs rapidly... i want a quick revert from ktm side as soon as related to my complaint... and than i explain the hole in brief ???? My contact no. [protected]...Email: sumit.thakur3319@gmail.com...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — RC 200/Born with a Problem

 karmabhutia on Nov 7, 2016
I own KTM RC 200 from past one Year, from the day I took it from showroom it has multiple issues, within a month and a half, even in a normal city ride, my front suspension gave problem, they told me its wear and tear and I to pay money and repair it, which i did not mind, after that bike started running heavy though servicing was done in time, it felt like engine oil has not been changed for a ages, typical feeling of riding bike like that with no agility and sharpness which KTM is know for, after 8 months, I decide to go for a trip, it was a ghat section road, my gear foot peg got stuck at 6th...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

KTM Sportmotorcycle — Service offered by indira nagar service center

 HarishVBabu on Oct 24, 2016
Manager name rahul... This concerned person is so negligent he is least bothered to even come down and take down the job card... Everytime i go to the service center there is no one in the reception to attend the customer and without even knowing the bikes problem they give us a delayed date to deliver the bike... I am so very frustrated about the service provided...
Please take the required step or i will keep looking for a better place where my complaint will be actioned....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Duke390

 Madan Devaiah on Oct 9, 2016
Hi KTM has given me a bike with defective engine
The bike doesn't start,
it's been serviced on time and well maintained.But have no idea what is wrong

Even if it starts after a long time, it's fine till there is stop and go traffic and it shuts down again. Only God's grace will start the bike again

Engine heats up like instantly, Lets say I start the bike and reach the first 500m and engine Reaches its full high temperature
Kindly revert ASAP and resolve my issue...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Laziness of the services and not doing proper service

 aachman
I have given my bike for service and told them to repair it all and specially the abs system .i am having duke 390 . as its 2013 model i am satisfied with that model but the carelesness of the service center is very bad they dont even know how to repair the abs even when i give the bike for rhe service i told them to repair abs but as its not working even the service charge is also so costly .i paid 14000 rupees this as it was 20000 last time. what is this the ktm is going down due to this kind of behaviour i dont like ktm also i have tell them that i am not getting to put neutral in shifti g as...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Survice delay

 Kunga Yeshi
They r not doing good job. I have given my ktm 200 for chacess. About 2 month thay didn't do anything
after I gave presure. So they work.they gAve my bike after two month
So kindly take some action.
I have given my bike in mayur ktm rajpur road dehradun. My name is tenzin sangmo my bike is ktm 200. They charges me 19500 for chacess. They didn't do their job good but the bill is so many.kindly take some action....
Complaint comments  Read comments [1]Complaint category Universities

KTM Sportmotorcycle — Defective engine

 Talha Elmas
My duke bike which was bought on 16/12/2014 with the vehicle identification number of vbkjuc401ec012456 has undergone repair in spormoto/turkey.
It has been noticed that it burned too much oil and water at 4.500 km and has been repaired under the warranty by supermoto. at 6000 km we have started to hear strange sounds coming from the engine and took the bike to spormoto again. we have been told that we left the engine without oil and that it was our own fault. are we paying 400 liras (150 euros) for a check up for nothing? they are dragging the quality of the brand downwards, these kind...
Complaint comments  Read comments Complaint category Wedding services

KTM Sportmotorcycle — Ktm 200

 Nishabt11
I have bought a new bike ktm 200 its givies lots of problems but i manged but some days back my bike seased wile i was ride due to engine oil was mixed up with my coolent so i complained about it it took lot of time but i thougt company will refund me but they took labour charge which is so much... I will suggest my all freinds do not but this product its waste of money as we r not getting service properly...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Ktm rc 390 one year no proper paper received

 Romeet Singh
I booked the krm rc390 on 5th june 2015, they promised 15-20 days max.
I got the delivery of my rc390 on 25th june 2015 from goregaon ktm but without any number. They gave me all the papers except the insurance on

5th of july

When the insurance arrived later on in the month it has cubic capacity mentioned as 199cc. I need to call up insurance company numerous times to

Get this rectified in 20-25 days.

After a month or i got my registration paper on mail. This time the error was with the model. They have mentioned ktm duke.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — When i gave for servicing of my bike they broke my petrol tank

 Akshay Akshay A
Lasd day i had given my ktm duke 200 orange color for servicing at trivandrum authorised service centre. There was some oil leak in the engine so the dismantled the tank whether at the time of loosing the screw or tighting the screw the tank had broken. And they are saying its not there fault. As a bike owner my bike is my everythng. Service providers are irresponsible. If they wont replace it i will go to consumer court...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

KTM Sportmotorcycle — Refusal of third service

 Gopa kumar000
I have purchased a KTM RC200 bike from your approved Dealer M/S Sarathy Motors Kollam. The Vehicle I purchsed is for the use of my son who is a student and Iam working outside. I have been given the first two services promptly by the dealer. But your dealer neither reminded me the third service thro any telephone call nor thro SMS which all the companies are doing as a part of thier best services. My son being a student who is busy and serious of things failed to give the vehicle for service by himself without a reminder. When I came on leave on[protected] i have noticed the non service which is...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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