KTM Sportmotorcycle — duke 200 engine noise, problem with head assembly

 
1 Review
 Jagadeesh Pandiaraj on Jan 9, 2018
I am writing this mail with great regrets of buying a ktm motorcycle. Ktm service quality is very bad. I love the performance of your motorcycles, and all the service were also good. But now i am having an issue with the engine. The engine sound of my ktm duke 200 is totally different. It does not sound like a duke at all. When riding on road, it sounds like the engine is totally gone, it sounds worser than a 100cc indian make bike. When the bike was new i used to hear the awesome steady beat of the engine properly. But now, that beat is totally gone. When i showed the bike to jai autos, selayur they told that silencer is faulty and changed the gasket and coupling. But after that also i was hearing the noise from my engine only. So i raised a ticket in complaint board and they accepted my engine head assembly is faulty and they will repair it under warranty. But i hardly doubt that they have done that as there was no proof of the work done on my vehicle (Not mentioned in invoice) and within a few days i started hearing the same old weird sound from my engine. Later i shifted to chengalpattu and didnt have the time to visit service center due to my tight schedule, i cant live without a bike for days. Finally now i gave my bike to vetrivel motors, chengalpattu regarding the engine noise and also a paid service. But they were not ready to look into engine noise. They did the paid service and was trying to mindwash me that there is no fault with my engine. I have raised a complaint again on vetrivel motors and now they accepted that there is a fault with engine head assembly. But there was no spares available with them before so they didnt repair the engine and gave the bike back to me after paid service telling that they have looked into engine noise issue as well. Now they have asked me to wait for 10 days till they receive spare parts. I am not sure they will do it properly this time also. I am very shocked to see that an international company like ktm is treating their customers like this. Why cant the service center representatives repair the engine properly under warranty. Are they uneducated to look into engine? Or are they too lazy to look inside the engine and change spares? Are they trying to escape this work because it comes under warranty? Please contact the service center and look into this issue seriously.

Complaint Status


[Jan 09, 2018] KTM Sportmotorcycle customer support has been notified about the posted complaint.
Complaint comments  Add a CommentShare0Tweet0Share0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    3%
    Complaints
    190
    Pending
    0
    Resolved
    6
    phone
    +43 774 260 000
    location
    Betriebsgebiet Süd, Stallhofnerstraße 3, A-5230, Mattighofen, Austria
    KTM Sportmotorcycle - duke 200 engine noise, problem with head assembly