KTM Sportmotorcycle — faulty bike as speed not achieving as claimed by the company

 
1 Review
Rajanikanta Sarani, Hakimpara, Siliguri, Darjeeling District, West Bengal, India
 Nabarun_Sarkar on Jun 25, 2019
My duke 390 2018 model chasis number md2jpjya7jc269738 and engine number 8-938*54555* doesn't go above 147kmph but the ktm company claims top speed of 165kmph of the duke 390. I visited the service center twice with the problem and they said they will query it with the company. I have a video for the proof of the speed claimed by my bike which doesn't go above 146kmph and it struggles to claim for speed as the rev limiters starts ticking red too soon. Please look into this matter and help me out of this situation. If there is a problem in the engine then i would like to change within the 2 years warranty period provided by the company.

Complaint Status


[Jun 25, 2019] KTM Sportmotorcycle customer support has been notified about the posted complaint.
Verified Support
KTM Sportmotorcycle Customer Care's response, Jun 25, 2019
For effective resolution of the issues raised by you, kindly provide your details in link given below.

http://callcentermanagement.excelloncloud.com/complaintKTM.aspx
Verified Support
KTM Sportmotorcycle Customer Care's response, Jun 26, 2019
For effective resolution of the issues raised by you, kindly provide your details in link given below.

http://callcentermanagement.excelloncloud.com/complaintKTM.aspx
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    12%
    Complaints
    247
    Pending
    4
    Resolved
    27
    phone
    +43 774 260 000
    location
    Betriebsgebiet Süd, Stallhofnerstraße 3, A-5230, Mattighofen, Austria
    KTM Sportmotorcycle - faulty bike as speed not achieving as claimed by the company