| Address: | Thane, Maharashtra, 400602 | | Website: | Ktm.com |
I am complaining about my new duke 390 2017 model i have faced many issues like starter motor issue and battery low issue heating issue and on 25/07/2018 i was on highway on 5 the gear the speed was 120 around and suddenly the gear box stuck and my rear tyre locked i controlled the bike but i was not even moving when i press the clutch and the gear is also locked on 5 th after this i got the motorcycle towed to the service center this guy told me that we have so many works so will let you know the problem tomorrow next day i called him he was like sir will open your bike when our service head technician come then after four days i called them again they told me that your fifth gear broke and two three more parts are have to replace then i told him how much time they gonna take for all this he told me 10 days at least for parts arrangements then after 10 th day i called him he was like sir ur parts are araanged but the fifth gear hasn't arrived what is this ktm after 15 days this i am listening from you and i told him how much time you need he is like i don't know u should mail or talk to the asm.
I am very disappointed from this service you guys are providing.
My bikes reg no is - mh12pj2991.
Chassis no - md2jpjyc0hc226452.
Engine no - 7-938*16474*
My bike in new panvel service centre maharashtra.
My job card no is - pbrjc[protected].
Estimated date they gave me - 30/07/2018.
I gave my bike to the service center - 26/07/2018.
Sa name - kartik thevar.
Let see this mail can help. Was this information helpful? | 
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