KTM Sportmotorcycle — KTM Duke 200 Engine Issue

Address:

Anna Salai, Chennai, Tamilnadu

Hi,

I have been using ktm duke 200 since 10th of October 2018 and it’s been 3 + plus years. Since the day I bought my bike I regularly follow the service protocols Which has been mentioned by KTM india as per the manual and service centre and I have been giving my bike for service and other monsoon checks till date to Anna Salai ktm service centre only. I have all the documents of the service history with me. The problem is recently before few days back I came to hear some noise in my engine and I directly took the bike to Anna Salai service centre dated (04.02.2022). Their the service advisor checked the bike and said the bike engine got weak so to check the engine you need to pay 30, 000 rupees and I seriously got shocked, that service advisor said this just like that. When I asked for the reasons he said you would’ve used the bike rashly that’s why. Seriously….!!! Is this the answer I got from the renowned bike brand service centre I mean seriously…!!! I mean ktm engine has the lifespan of only 3 years or 25, 000km seriously…!!!. And the most shocking part is I have been giving my bike for service, monsoon checks, battery change and even to change the light bulb directly to ktm service centre only. Even though the cost of the service and labour is high I didn’t hesitate to give my bike their. And now they’re saying my bike engine got weak just like that. Even though I followed all the protocols and maintained my bike properly my engine got weak means, then the lifespan of ktm engine is only 3 years…!!! Am seriously cannot believe this. The service advisor checked the bike and told the engine is weak immediately and the charges would be 30k I am surprised with the reply how can he immediately say the engine got weak if so then is there a issue with ktm bikes engine I am really surprised and shocked to hear this and such a worst reason he told me was I might have driven the bike rashly seriously I am pissed of with such a comment. If the ktm duke 200 engine lifespan is only 3 years then please take my bike as per the current market value so that I cannot waste more money on ktm service. So I am drafting this mail to ktm india so that I get a proper reply and resolution. I have 3 bikes out of which ktm is my all time favourite. Which surprisingly is making such issues.

I have attached the service records of my bike from ktm service anna Salai with this email so that you can find all the details about my bike.