Kurl-on Complaints & Reviews

I haven't received my refuns. The product was return on 16 dec and as per conversation with company i was suppose to get full refund.
Doing constant follow up to my refund but they says its in process.
Its very high time and its felt like i have been cheated.

Pls rever back and refund my money Asap.
Regards
Kini

Dear sir
They are not giving response to
my Complain no.22663686.
I have sent them Sagging video and also original bill copy but no Response.

I have purchased kurlon mattress from Flipkart in 4 months time the mattress has developed depression and since the time we have complained to kurlon[protected] complaint no) they have only been asking us to again and again submit video. They are not satisfied with any video. They have issue with all videos and have put our complaint on hold since more than a year and every time I call up their customer care number they say u haven't submitted...

When called customer care regarding the replacement of mattress, they will ask us to email on their customer care email. When we send email they don't respond at all.

Please don't buy any product as you won't get any response from the customer care if you get issues. I doubt that they wont take care of warranty also.

Order K3794 the mattress was delivered 6th dec 2022. kurlon dream star quality is too bad. Its very hard and its not worth single panny. I purchased kurlon dream star product 7 year back and its quality was great so i ordered same product on 27 nov.

But this mattress is not same quality and very hard to sleep on it.

Pls return the product and provide refund.

Regards

Kini

[protected]

Order K3794 The mattress was delivered On 6th dec 2022. kurlon dream star quality is too bad. Its very hard. I purchased kurlon dream star product 7 year back and its quality was greatsand so I rdered same product on 27 nov 2022

But this mattress is not same quality and very hard to sleep on it. its very poor quality mattress.

Pls return the product and provide refund.

Regards
Kini
[protected]

Kini

I got a defective Kurlon mattress and registered multiple complaints, it has been almost a year and still, there is no proper response.
Complaint Numbers:
21869104
17992637,

They won't send a technician to check the defect, if we sent a video then they will reject saying it is not proper. the issue is from day one and still, they won't replace it. I am frustrated with Kurlon support, Pls do not buy Kurlon they won't care about customers

I raised case for faulty matress with kurlon Complaint id 17265464.

From last 4 months they are keep on asking a new document evrytine.
I am really frustrated with their poor supoort and policy of irritating people.

They are not asking all documents in one go. Everything i send a new doc and call customer support thry reply now its done. And someone will connect to fix the issue.

But no one reaches out, when i connect back they again ask for something new.

Please help

Kapil
[protected]

I bought 2 mattress of variety-super deluxe and content-coir mattress. The mattress didn't fit in my bed size. Kindly do needful work

This was regarding horrible experience against the dealer of Kurl-On namely Evegrow Tracom Private Limited located at Kolkata 700032. We have asked the agent to get measurement and get the custom size built for our cot. Initially, we were not sure about the duration of delivery. But after 7 days, we received a call from the agent of the dealer saying that we will deliver the product. Initially it was agreed with the dealer that delivery will...

I purchased a kurlon mattress on[protected] from Flipkart and just in 2 months complaint Id 13054291 the mattress developed depression and the same was informed to kurlon via mail but si nce then till date kurlon has not provided any replacement. Its one of the most horrible company i have ever bought a product from which does not care about its customer's. They have disabled google reviews so you cannot post negative review. They dont...

I purchased a kurlon mattress on[protected] from flikart and just in 2 months complaint Id 13054291 the mattress developed depression and the same was informed to kurlon via mail but si nce then till date kurlon has not provided any replacement. Its one of the most horrible company i have ever bought a product from which does not care about its customer's. They have disabled google reviews so you cannot post negative review. They dont have...

I purchased a kurlon mattress on[protected] from flikart and just in 4 months the mattress developed depression and the same was informed to kurlon via mail but si nce then till date kurlon has not provided any replacement. Its one of the most horrible company i have ever bought a product from which does not care about its customer's. They have disabled google reviews so you cannot post negative review. They dont have any responsible person...

I had purchased a kurlon sofa from Flipkart. I got the product delivered during November lockdown 2020 and it came in defective and damaged condition. Since November 2020 i am following up with Flipkart and Kurlon both wasted my time till 1 year and after that said now that your warranty is over we cannot help you... Both Flipkart and Kurlon are scammers and avoid them at all cost. Kurlon gives warranty only on papers and when you contact them to take the warranty for the same they move u in circles. Send photo, send video, we dont do physical inspection, we only see videos... What a nonsense company and no one to take the responsibility. They don't have a functional authority to take any decision. Only 2 munim jis are sitting taking call and they tell you over the phone we cannot help u with this. Give them any problem their recation is this only. Useless brand and horrible service. Another robber is Flipkart who knows only how to fleece you. If you inform Flipkart that you have received damage product they tell you to contact brand and brand tells you contact Flipkart. They will make you a ping pong ball and finally you will leave your chase and give up. So save your money and avoid KURLON (Kasht-on)AND Fli(O)pkart AND ALL COST.

I bought the mattress in February of 2022 from Neelkanth Furnishing, Sikanderpur, Gurgaon for Rs, 21, 600. In just 2 months, the mattress started depressing. I called and tried to file a complaint with Kurl On but they rejected my complaint. After a few months i started sending them mails regarding my complaints and i even attached pictures of the mattress which clearly showed the depression. Again they rejected my complaint saying that i need to send them a video showing the problem in the mattress. I completely followed that and sent them the video. (i am unable to attach that video here due to the size)
Again they rejected it. I sent them several mails asking them the reason for rejection but no revert. I bought an expensive mattress because of my back problem and i tried explaining that as well but no concern or help was given.
I have never faced such bad customer service from any company.
I even tried contacting the dealer but even he has said that the Kurl On people do not respond to complaints.

Mattress is damaged in the centre. A hole is formed at the middle of Mattress

I placed an online order for two nos. Spine Therapy (single - Size: 72′′ x 30′′, Thickness: 6′′(D#2U9CFOU). Order #K3507 was confirmed. The payment of Rs. ₹ 30, 398.00 was made online (2 X 15, 199.00).

The mattresses were delivered 06.08.2022. However, the invoice provided was of Rs. 17, 340.00 (For two mattresses). Thinking of the error in the invoice I returned the invoice to the delivery person and have not acknowledged receipt on it. The photo of the invoice is attached herewith.

I have been following up for the correct invoice since 07.08.2022, but have not been provided. I made several calls to the customer care no. [protected] and written numerous mails to [protected]@kurlon.com.

It may be the case that the actual price of two mattresses is only Rs. 17, 340.00 only. I want a refund of Rs. 13, 058.00 and compensation towards harassment. I also need the invoice for my record and Warranty.

By not providing the correct invoice I have incurred a loss of ₹ 30, 398.00, since I had to present a GST invoice to the office and take a refund.

Kindly look into the issue and arrange for the refund.

Regards

I. B. Singh
[protected]

One of the useless company i have ever seen .I have raised a complaint regarding my matress issue 15 days back and they have been asking to take the photos and videos regarding the problem and as per their instructions i have given all the details but those ### are not responsding i dont know why and i have called their CUSTOMER care also they will say that we will priortise the case and they are not doing it and CUSTOMER care ### are very much abusive and escpecially mr sushanth(idiot) was very very abusive and showing his attitude very badly.Take action against that idiotic employee and resolve my issue on priority.

Complaint number 17438265.

My mobile number is [protected]

The mattress has been suppresed and it is so uncomfortable to have a good sleep and it is under its warranty peeiod so I want a replacement

I have purchased Ortho Kurlon mattress in 08/05/2022 but within 2 months the mattress sat down. I also contact with vendor he has suggested me complaint a file. You re requested to resolve this matter as soon as possible.
Product is under warranty
Treat matter urgently