Kurl-on Complaints & Reviews

Respected sir,
I had purchased a matress on 12 june 2016 from matress house, shop no. c-871 behind rehan brothers raheem nagar, mahanagar, lucknow. matress purchased by me is defective. with in one month its spring became defective and matress got down 2 inch. i complained about this problem to the concern shop but got no response. kindly look into the matter and replace it.
The detail of matress is as below -
1pc matress...

I purchased kurlon mattress from furniture shop on 20th jun 2016 from pune sai furniture kothroad.
After i used mattress for one week i started getting backpain and immeditly called customer care. Agent from kurlon immediatly visited and gave feedback that there is nothing wrong with mattress and nothing can be done.
No one from company who i can speak to about problem called me to explain or justify. Company simply denied to...

Made more than 20 complaint about my defective matress. But problem not got resolved. Compalint id - 1206614. The person from the company visited my home before 2 months but till now not got any response....

Dear sir
I purchased a sofa set from dealer at the date of 11.march.2016 but now i have found some problem in sofa clothes during cleaning the sofa set. So now i request you that please help me on this problem.thank you
My address...madanpur.janla.bhubaneswar
Mobile...[protected]...

Kurlon has the worst customer support services I have ever experienced. Everytime you call them they will given the same answer. As per them they don't have any control on anything neither they can connect us to somebody senior who is answerable.
My mattresses were recommended for replacement by their engineer 7 months back but i am still waiting for the replacement and everytime I contact them they give the same answer that please...

I lodged a complaint with Kurlon with regarding the spring mattress which i bought in the year 2012.


Immeditely after purchasing we had a few problems and we were able to get the replacement after 6 months from KURLON as a result of rigorous followup.

Now that we have more problem on the bed sagging and raised the complaint with Complaint No . TA2308. A person from KURLON visited our place and took a...

Dear sir,

As Personally lodged my complain to Asha Furniture, Jagdeo Path, Haldiram Branch, Rajabazar, Patna to Mr. Nayaz Akhtar – [protected] & [protected] .

We have purchased Sofa Kurlon Black fubric colour from Asha Furniture, Jagdeo Path, Rajabazar branch, Patna on 02nd Mar 2016 and Bill No. is 109 but after 1 month of purchased we have found Middle of the 3 seater sofa got band and his wood loose.
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I have purchased two new super deluxe kurlon mattress from hq southern command csd canteen pune on 04 aug 2015. After few months passed it has been noticed that both matters are giving trouble of back ache and neck pain and found that both matters have been sagged. After few month, a complained was lodged with your customer care on 08 may 2016 allotting a ticket id no 1334853. The inspection was also done by your technician and report alongwith...

I bought 2 Kurlon mattresses on 31st May and then immediately realized some problem in it.
Called Dealer next day and he staight forward refused to look into any matter since it is under gauranty from Kurlon. I called Kurlon customer care on[protected] on 1st June. they were very reluctant to understand the problem and every time they say .. "Okay, a technician will visit your home and you can tell any problem to him".
After...

I purchased kurlobond matress on 2014 and it has 5 years warrenty i called from hyderabad to your customer care support on and file complaint and they sent one executive his name is suresh worst fellow i never face such kind of people it has been 2 months still no response and speaking very rudly.

Complaint no and ticket id: 1294822
Techinician name : g suresh from hyderabad mobile no: [protected]...

Dear Sir,
I have purchased Kurlon Mattress on February. It got delivered with manufacturing defect. Coir quality service not good. Edges of coir came out of the outer cloth all over the mattress. We registered complaint twice and inspection has been done two time within this three months of time. I might following up this complaint calling kurlon customerservice every alternate days. Whenever I call, they reply we will replace your...

Hi, We had purchased a kurlon DC matress from fabfurnish site in Nov 2015. Soon it started to sag and we reported a complaint in March 2016. Techinician visited and confirmed the defect in mattress and recommended a replacement. Since then, it is around 3 months and we have not yet received any repalcement, also no formal notification is received regarding replacement of the same. Everytime we contact customer care, we are told that we will...

I have bought kurlon mattress on the last dec which is under warranty and even i have file case with kurlon on 24th april and the case id is 1314485 kurlon has sent a local technician to visit the place for verification which has been done for the same. He has collected the artefact and uploaded the same to kurlon apps. I was told that they will get processed after a couple of weeks... But things never happened even after a month when i tried...

I raised a complaint regarding my defected mattress - ta-2481 in the month of march '16. On 12th apr, the guy suresh came to our house to inspect the mattresses. He confirmed that one of the mattress is going to be replaced. Still after so many follow ups, my mattress is not replaced.
When i call the customer care on 31st may '16, they told me that the complaint has been closed from their side - citing 'their team didn't get response...

Please consider our previous complaint on ([protected]-tollfree) no. — 1281209 dated04/04/2016. Your representative mr. Arpit rawat visit my home, and submitt details (Bill, gaurantee card) toyou, chitch was provided by me. But till date no proper solution came out. I am waiting for replacementof my defective mattress. I also mail a copy of bill, gaurantee cardtu. On - [protected]@kurlon.com & customer [protected]@kurlon.Org. Kindly reply and...

Sagging was found in Kurl-On "CLASSIC" mattress.
This mattress is well "within warranty".

I logged a service complaint, Reference Service Ticket ID -131367; Dtd. - 23rd April, '16 for Mattress sagging.
Kurl-On Service engineer visited on 24th April, '16 for inspection and accepted a "product fault", ie., Sagging in Mattress.
He raised the inspection report recommending "warranty replacement".
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As i am here to inform you that i was uncomfortable using kurlopillo's
(2 pieces) and not able to rest/sleep suffering from severe head and neck pain since the time i purchased, i do even called the company dealer members and customer care phone numbers many times mentioned about the issues but had no response, so i request you to respond me as posssible as you can!!

Complaint no. Ta02511, ta02512

Model-chimera...

I have purchased mattresses from Kurlon during 2014 complaint of sagging was registered.The company replaced the mattress with a new mattress and the same problem repeated within guarantee period. Complaint no TA 1117 was lodged on 8th March which was inspected by kurlon team on 10th march recommended for replacement but till date no replacement was done .
At least 10 calls to customer helpline was made but the result is NIL.All false...

I k satish kumar booked a complaint for repalcement of my faulty dreamsleep mattresses on 05-jan-2016 with complaint number tn56608 and i have given complaint to local dealer also
Kurlon executive visited the my premises on 06/02/2016 and said that it is the defected one and replacement will be done with in one week but till date i have not got any replacement
I had spoken with customer care many times but upto march end they...

I purchased a kurl-on mattress (Eden make) from evoke store kirti nagar.
1. The mattress had defect (Having a knot inside) and was replaced
2. Second mattress sagged a lot and was again replaced.
3. Now the third mattress has also sagged and we have highly undulated surface making it very uncomfortable to use.
Kindly replace and provide a well tested piece.
Thanks and regards,
Samul verma
103,...