Kurl-on Complaints & Reviews

I bought a single bed matress on 11 nov 21 with two years warrenty but it becomes depressed within two months

Matress got depressed in the center

Actually I purchased a kurl on mattress last 25 day back and now the mattress is pressed downwards from one side and it is still in warranty period and it's my complaint about it I request to please take actions against it as soon as possible...
Mohd Ahmad
Lakhpedabagh Colony, Barabanki UP 225001

I want to mention below regarding one of the worst customer service that I am experiencing from the company & team of “Kurl-on”

On 05/04/2019, I had bought a “Kurl-on” Sofa, Model No.-Magic L-Shape Sofa from one of Kurl-On authorized dealer “Smart Furniture” located at Gulmohar Tower, Ramgarh, Jharkhand-829117.
I paid Rs.33, 000/- (Thirty Three Thousand only) against the Invoice No.-49 for this product.

Unfortunately, the product was not performed well because of its seat cushion had loosened up & same is squeezing/pressing down very much during seating on it. As my product was within Warranty, so a complaint has been logged on 17/03/2020 through the Customer Care with Complaint ID-1516246 & I was told that product inspection will be done shortly by your technician. Again I got a call on 21/03/2020 that said visit has been suspended due to unforeseen reason of Covid-19 Pandemic, but my complaint will be covered under warranty.

After rigorous follow-up with Kurl-On customer support team, on 19/05/2020 again I was asked to share all the details of defective image by Mr. Ravi Sinha through Watsapp ([protected]) & that has been done as per advise.
Continue to the above process same think asked again from a new no.([protected]) of customer care(Ms. Ramya) & was provided. Then I was told that, delay in processing of my complaint due to Covid-19 pandemic & will resolved soon.

In Januray’2021 this complaint has been taken care by Kurl-on representative Mr. Saurav (M. No.-[protected]) in thorough details & I was advised to take a replacement. Same was also shared to Mr. Saurav in watsapp on 20/01/21.

Its more than one 1.8 years and in spite of frequently follow-up along with numerous calls to customer support & Kurl-on representative Mr. Saurav (M. No.-[protected]), still the issue is pending as unresolved.
I look forward to your immediate replay & a prompt resolution to my problem.

Dear Sir/Madam,

We had purchased one 72 x 70 (4.5 inches) Kurl-on (foam bed) mattress bearing five years guarantee, on 25.03.2018 from M/s. Delhi Handloom House, Delhi. (bill attached)

In this regard, I am to say that the aforesaid mattress has been sagged and lost its shape.

Since, the mattress is under guarantee period, thus the same be replaced at an early date.

Regards,

Priyanka Nagpal
[protected]
A-1104, Apex Athena
Sector-75, Noida-201301

Hi
I have bought Kurlon Mattress ( Model : Resta K ) on 7th March 2021.

Within 6 months o[censored]sage mattress is bulging out and became uncomfortable .

I have lodged the complain in Kurlon showroom but no action has been taken for long time .After multiple time follow-up, they raised complaint but no action has been in spite of multiple reminder in whatsapp ( [protected])

Raising this issue again, Pls resolve this issue ASAP .
+ Snapshot & Video attached with this complaint.

Regards,
Dheeraj
[protected]

I got this kurlon mattress in october last week 2021...and after couple of weeks it had spots on it ...which I din bother about...now after 2 months I just open the bed spread and turn over the mattress...it is filled with fungus growth on it...full black spots on the back of mattress. I don't know what to say.

I have purchased a desire top spring mattresses from your registered dealer from variety cushion and bed center nanded maharashtra.i got a damaged product.So Kindly repalce or refund the amount.

We bought kurlon white bed one year back I.e 3rd December, 2020. Within one year stitches are out. The bed surface became uneven and it got extended out of no where. It’s completely giving discomfort

Complaint to Kurl on in regards to mattress having sagging over 1.5 inches within FREE Replacement Guarantee period of 5 years.

Details as under,
5-Years Warranty
Complaint Number 5313850
Original Product Name Fombed 4.5"
Original Product Dimension 74.5*60*4.5
Purchase Date[protected]
Complaint Date[protected]
Age Of Product 4Y 0M 5D

As per Kurl on I fall under Rebate Structure, but Guarantee terms mentioned in my card mention a FREE Replacement Guarantee period of 5 years, now they want me to take rebate structure of (4-5Year 20% Rebate) and I am eligible only for INR 3, 512, whereas the current MRP is INR 17, 559/-

They are not replying to any email and when I call them they say we are looking into the matter and someone will call back, nothing happens after that.

My Prayer is to get a FREE replacement as per the warranty card.

My complaint Docket Number 3179990 is registered with (Government of India Department of Consumer Affairs Ministry of Consumer Affairs, Food & Public Distribution)

Facing Severe back pain with Kurlo bond mattress. I purchased matress just 5 months back and it is already compressed. It is horrible experience when I tried to rest on the mattress. Kindly replace with another one as I'm under warranty.

Purchased a pair of Kurlon Ortho mattress for Rs. 13500/- from a shop in Aminabad, Lucknow, UP on 25.12.2011.
However in September, 2020 both mattress sagged, causing severe back pain n cervical pain and forcing us to change bed. Unfortunately, bill n card are not available with us. However, photos of sticker pasted on mattress are being attached. We request you to look in the matter and advise what relief may be given to us

I have purchased one mattress of kurlon from your kunnamkulam (Kerala)dealer Global. But there is a issue in spring sound from our purchased bed of 3 years old(7 years warranty remain). So I have submitted a complaint but they are asking for MRP Sticker in bed which we lost. We had purchased bill and warranty card. Please help us to solve this issue.

Spring has popped out in sleeping matress

Since 1994, I am a dealer of your company and its been 28 years that I have never failed in any of my payments in fact I had made all of your payment of each & every invoice with benefit of 3% cash discount.

I am a dealer of your company in (MBO – MULTI BRAND OUTLET) category and i am mainly dealing and as well as promoting your MATTRESS division and FOAM division (P.U. FOAM of GOLDLINE)

So after seeing all of this I think I deserve some kind of RESPECT & HELP/SUPPORT from your side to promote your company product and for my dealing as well, So that both of our business can ran smoothly.

But from 1st April 2020 to JUNE 2021 there has been a tons of changes in your product and business policies that has made me totally helpless in my dealing and promoting both, changes like packing and finishing look of mattress, change in name, no gift scheme and many other and there was huge disappointment .

But now finally the situation has changed and going in favour by providing gift scheme and monthly scheme

We really liked your gifts item to dealer and advertisement hang out material for diwali festival

Now we are mainly facing the following problems that are creating a barer in our dealing

1. Your app is not properly updated I have faced many issue like your app doesn’t open many time and it doesn’t show the tracking position of despatch goods.

2. In this MARRIAGE SEASON we are receiving many order of mattress but your ASO SAMBALPUR fails to provide me the material in time for which our order gets cancelled .They are taking around 7-10 days of period to provide me the material, and always have the same reason that we don’t have your order goods in stock.

3. Gift items (BEDSHEET & PILLOW) that should be provided to customer at the time of mattress purchase are not been delivered to in time and again we are failing to provide them the gift items and for this they(ASO SAMBALPUR) are saying that our system is not showing any gift items for your billing. Either your system is not properly updated or your employee is not capable to work in the system. In both the cases I am the one who has to suffer.

4. While transportation few your mattress flim/ploythene covering gets damaged and we are left with just naked mattress, after so many request we had not received a single covering flim till now. Result of this is that now we don’t accept your torn polythene mattress we return it back and they again fail to provide me the mattress in time. And payments also gets blocked with you.

5. At least your mattress division employee stays in touch with us they take our calls inform about the changes in company policies by phone or whatsapp or by directly visiting in counter

BUT your FOAM DIVISION employee(BHISMA) is taking his name too seriously. He is least interested in interacting with us he says we have our distributer we don’t want share any information of foam with you. If this is the reply to a dealer by your company employee then I don’t think we going to carry on our business with you in future.

Your early action may help-us to promote your both the product mattress & foam in this marriage season

Purchased a kurlon florentino on 7th of November, mattress got damaged within 2 weeks, uneven surface and dents all over the mattress. Doesn’t seem like ortho atall as experiencing body pain after sleeping on it.

Regards,
Parijat Banerjee
[protected]

Purchased a kurlon florentino on 7th of November, mattress got damaged within 2 weeks, uneven surface and dents all over the mattress. Doesn’t seem like ortho atall as experiencing body pain after sleeping on it.

Regards,
Parijat Banerjee
[protected]

Hi,

I bought Kurlon inspire mattress on 27/07/21.Below are the issues

1. Cloth quality is shedding and babbles are coming
2. loose fit in sides and shape is changing

Regards,
Novshad

Mattress not in good condition and it's not comfortable to use. My pH.no -[protected]

Sir,
I purchased mattress from Thirumullaivoyal shop at Chennai, Tamil Nadu. Before 1 months but I given many times complaint to replace the matress due to heavy pits (dig) so getting back pain.
Therefore replace the matress with good one.