Kutchina / Bajoria Appliances Complaints & Reviews

I purchased "Kutchina Vogue" on 29.01.2011from Lokenath Appliances, Baghajatin, Kolkata- 700092. Oil is dripping on from the small oil cups on the gas oven and sometimes on the food itself. Most of the time during working hours the phone of the service centre is deliberately kept switched off. However if luck favours and one gets them over phone they after much enquiry give a complaint no. and the matter ends there. Not only the product their Post sale service is also very very poor. I w'not recommend any body to buy Kutchina Chimney.

Dear Customer,
Thank you very much for informing us about the inconvenience regarding our product or service..We sincerely regret the inconvenience cause to you.But we ensure the speedy resolution of your problem.Kindly contact us at[protected] or email us at [protected]@kutchina.com with reference no. Complain/K009 or reply us with your contact no. so that we can take immediate action in this regards.

Regards
Kutchina Customer Care

Agree completely with generally poor service from Kutchina which is required as contrary to their tall claims their products are not of a very high quality.

Dear Customer,
Thank you very much for informing us about the inconvenience regarding our product or service..We sincerely regret the inconvenience cause to you.But we ensure the speedy resolution of your problem.Kindly contact us at[protected] or email us at [protected]@kutchina.com with reference no. Complain/K012 or reply us with your contact no. so that we can take immediate action in this regards.

Regards
Kutchina Customer Care

I bought a Kutchina make kitchen Chimney, model FIEONA SS ( sl.no.[protected] on 24.08.2013 vide invoice no. 182 from M/S A.G. Sales & Services ( branch office), Inda, Kharagpur, West Bengal . Since the installation ( dated 07.09.2013 ) of the said product, I have been complaining about the continuous " OIL DROPPING" on the cooking food or on the boiled milk from all over the chimney area instead of accumulation in oil reservoir. This is very ridiculous and unethical about the costly product as well as the after sales and services promised by the Kutchina agency. I have made repeated call ( [protected], [protected] & [protected] ) to resolve the issue but all my request has gone to deaf's ear. A few days back, I spoke to Mr. Bhagat ( [protected] ) of A.G. Sales, Midnapore and asked him the solution and in reply he said that this FIEONA SS machine has inherent manufacturing problem and we are to fix another net inside and the problem will be solved. Accordingly they came and fixed some thing inside almost a month ago. Apart from all your research work, OIL DROPPING continues till date. Even today on response to my call, Mr. Jana from the said franchise admitted that the FIEONA SS having such problem and there are many complaints ( 40-50% ) which is quite higher for this model. Therefore, I need the said chimney ( improved version ) to be replaced or my money Rs.16, 500/- to be returned to me immediately. This franchise ( A.G. Sales & Servives ) is worthless and not able to resolve my problem.
I expect your quick response in this regard .
Thanks,
S KMITRA
[protected]
Date :02.12.2013

I bought a Kutchina make kitchen Chimney, model FIEONA SS ( sl.no.[protected] on 24.08.2013 vide invoice no. 182 from M/S A.G. Sales & Services ( branch office), Inda, Kharagpur, West Bengal . Since the installation ( dated 07.09.2013 ) of the said product, I have been complaining about the continuous " OIL DROPPING" on the cooking food or on the boiled milk from all over the chimney area instead of accumulation in oil reservoir. This is very ridiculous and unethical about the costly product as well as the after sales and services promised by the Kutchina agency. I have made repeated call ( [protected], [protected] & [protected] ) to resolve the issue but all my request has gone to deaf's ear. A few days back, I spoke to Mr. Bhagat ( [protected] ) of A.G. Sales, Midnapore and asked him the solution and in reply he said that this FIEONA SS machine has inherent manufacturing problem and we are to fix another net inside and the problem will be solved. Accordingly they came and fixed some thing inside almost a month ago. Apart from all your research work, OIL DROPPING continues till date. Even today on response to my call, Mr. Jana from the said franchise admitted that the FIEONA SS having such problem and there are many complaints ( 40-50% ) which is quite higher for this model. Therefore, I need the said chimney ( improved version ) to be replaced or my money Rs.16, 500/- to be returned to me immediately. This franchise ( A.G. Sales & Servives ) is worthless and not able to resolve my problem.
I expect your quick response in this regard .
Thanks,
S KMITRA
[protected]
Date :02.12.2013


________________________________________________________________________________...⇄

Dear Sir,

Thank you for bringing this to our notice and sorry for the inconvenience caused to you. As per the telephonic conversation with one of our customer care executive your problem has been resolved on 12/12/2013.For servicing or any complain you can always call our customer care department on the number[protected] or you can also reach us at [protected]@kutchina.com.

Regards
Customer Care Department
Bajoria Appliances Pvt Ltd.

I bought smartec auto chimney from Kutchina on 31/10/13. On 20/10/14 I made an Annual Maintenance Contract

(for 9000/- INR I think) with them for 3 years through Lokenath Appliance (their authorized service centre) .

Around April, 2015 I started to get problem with my fans of the chimney which is freely replaceable under my

contract. So, I contacted them repeatedly and everytime they came for servicing they fixed it temporarily and

left which aggravated the problem and my machine stopped working completely. So, I request them for servicing

and on 18/01/2016 they (LOKENATH KITCHEN SOLUTION /LOKENATH APPLIANCE) came to my house and took the circuit

board for repairing, declining my request for replacement of the faulty part. They gave the deadline of

18/02/16 before which they will deliver my serviced working circuit board (YES 1 FULL MONTH WITHOUT CHIMNEY..

MY KITCHEN IS MESSED UP!!). But they failed to delivered it by 18/02/2016. So I tried to contact them several

time and most of the time failed as they ignore phone call from customers. After repeated attempt when I got

connected I requested to deliver my product but They denied delivery saying there is no deadline for delivery

of serviced product at kutchina and they do not care if i am having problem for that, rather they can take my
product for servicing and keep it as long as they want or for indefinite time period and if they get time they

may consider to

service it. After that they are not answering my phone. I tried calling KUTCHINA CUSTOMER CARE but they are

reasoning with me that they will only look into the matter without any guarantee as I purchased it from their

authorized dealer not from there head office store (I don't know what kind of service reasoning is that!!!).

So please look into this matter and help to solve my problem as soon as possible. To the other consumer please

avoid kutchina at all cost as you will get no service from them after purchasing even with costly AMC!!

I do have the same experience.
Ramesh Patel
Naroda, Ahmedabad
[protected]

I had same experience as stated above and we finally decided not to purchase any type of kuchina product. They do not any right to abuse us only because of our honest interest towards there product.

I really agree with Sounak Banerjee. To sale the chimney the sales person visited us everyday and promised us a very good after sale service, but when the question of servicing came, the sales person assured us to visit now and then but till date no visit from kutchina or any phone call. when we call he either donot receive the phone or disconnect the line. This is th worst servide I have ever seen Also we took a water filter (aqua guard) from kutchina with that chimney but I never had any service from them.
I would rather say not to but any product from any less renowned company like Kutchina. A worthless product also.
Debjani Biswas
Dunlop

WORST AFTER SALE SERVICE. DO NOT PURCHASE ANY THING FROM KUTCHINA..

Dear,

while Sale/delivery of product your representative give big promises about servicing which is very much important for a equipment for smooth running, but when the sale closed they forget everything including your servicing centre.

Kutchina/Velva — Servicing

The Kutchina Chimney (Velva) was installed in June 2009. Till date no after sale services provided instead of repeated request sent over phone. During the purchase the sales executive (Mr. Antony Patra & Mr. Avijit Roy) committed to provide three nos. free services within one year of purchase. Last discussion had with your attending personnel on 10th April, 2010 and she assured to send the service people within Monday the 12th instant. But till today no one attended. Please take the immediate action. Thanking you.

Ashim Ganguly
Arunalok Apartment, 2nd Floor,
100, Garia Main Road,
Mahamayatala, Kolkata-700103
Phone: [protected].

I totally agree with Mr Talreja.

I purchsed Kutchina chimney (velva) from their Lake town Branch, Kolkata . Twice they came for services that is only we made several calls. First time while cleaning they broke one of the round oil collector which they replaced on the second visit (free of cost ) and on the second visit they again broke older of the two oil collector and also the plastic cover of the bulb which they somehow fixed iwith quick fix .

They refuse to replace the same even when we are ready to purchase the spare parts, which they have broken, untill we make a new AMC with them as after few days of their last visit, one year warranty period had expired .

I had been visiting their service centre at P-108 Block B, Lake town, Kolkata 89 ( ([protected]) to buy the spare parts and called their Head office at [protected] for the last one month, But no action have been taken.

On hearing that we are not interested for AMC, for one month they are avoiding us in the pretext that spare parts are not available but subsequently also advises us that once we make a AMC, technical person will reach immediatele with the spare parts and to collect the cheque.

Such an arm twisting method is not acceptable and legal actions are required to be taken in this matter .


Ruma Chowdhury
Salt Lake
[protected]

AMC people not coming for servicing

I am from Bangalore, I bought my kutchina chimney 2 yr back .. for 1 yr it was fine.. after that i bought AMC after paying 4000/-. but the AMC people are not attending.

So need help how to resolve this issue

MECON LIMITED — cheque not credited even after 20 days

I have a savings bank account in SBI, Doranda, Ranchi branch ( A/C no.[protected] I have deposited an account payee HSBC cheque no.522206 on 29.08.08. The amount has been debited from the payee's account on 10.09.08. However till date the amount has not been credited to my account.
On enquiry the AGM of the doranda branch informed that the postal delay is beyond his control.

Buyers Engineers Pvt Ltd — After 4 months i have not received my claims

Dear Sir

My No Is: TN/10146/105

I have resigned my job in 31st July 2008

I have applied for pf in sep 2008. till(27/12/2008)
i have not received my PF.

pl do the needful

with regards
H.M. Riyas Ahamed

We had shifted to a new flat and was in need of a cooker or chimney, when a person named Mr.Sadhan Das visited us and identified himself as a Senior Technician of Bajoria Appliances Pvt Ltd.After inspecting our kitchen offered to install their most popular model "Vogue" with powdered coating body. We told him that in our previous flat we had a Vogue chimney with Stainless steel body and that we had not encountered any problem. But he insisted that the one offered by him was better and did not vibrate. He was at our flat the next day with 5 to six persons and had installed the chimney. we overheard them discussing amongst themselves about a "second hand" chimney but did not make much of it then. He had issued the cash memo bearing 1029 dated 21.6.09 against our payment of Rs.12500/- .We had to pay another Rs.1500/- towards the cost of pipe. They left with the money and that was the last we saw him.

The chimney which was installed by him at our flat has all the appearance of a sound chimney even the fan runs, but it does not draw in or suck out the oil in the air during cooking, which instead is deposited on the utensils and the containers on the shelves of the kitchen.

It has been 3 months that we have been running the chimney religiously as soon we cook our food but there has been no deposit of oil in either the oil collector or the two oil cups. We had rang up Mr.Sadhan Das but he was always very busy and we then visited the office of the Company at Rehana mansion, Ratan Dewan Road, Ulubari, Guwahati 781007 and lodged a complaint. A person did come but declared the chimney to be functioning properly. He even demonstrated the suction power of the motors by placing a newspaper on top of the back cover to show how effective the motors were. To our repeated remonstration that that had the chimney been functioning properly, the oil in the air during cooking would have been deposited in the oil cups and the oil collector and not on the cooking utensils and containers, he asked us to be patient. We have been patient but for how long?

it is very bad

Date :[protected]

Dear Sir,

I purchased a kuchina chimmeney last year from Vertex ( Howrah ). and install this year of your service engineer. Last month one service engineer came to our home for servicing chimney.But after servicing one day back side oill tray fallen and broken and then I complain in your howrah office. Thay said this tray not in gurantee period. If I change this tray then I will pay Rs.300/-.

Sir, this falt not my falt. so how I bear this money. Kindly co-operate this matter and obile.

Thanking you

M. Mukherjee

My Contact Address is as below :-

MANDIRA MUKHERJEE
C/O SMARAJIT MUKHERJEE
VILL: NONA ( SASTITALA )
P.O: ULUBERA, DIST HOWRAH
PIN: 711316 PHONE NO [protected]

Same story...do not buy Kutchina Chimneys

I had purcahsed a Kutchina chimney (Product code - VOGUE) on 16th May 2008. The same was sold and installed at my residence, 24, Avenue South, Santoshpur, Kolkata - 700075, by Sales representatives Mr. A Roychowdhury (Cell no- [protected]) and Surajit Mondol. I had paid a total amount of Rs 11, 490.00 vide Invoice no A/005, dated 16.05.2008 bearing the name of Shyam Enterprise, Garia Station Road, Tetulberia, Kolkata - 700084.

At the time of selling I was promised that I will be provided one time free service within a time frame of 1 year. I had called Shyam Enterprise three to four times during the 1 year period for the same, but each time I got the reply that " our Field team will visit your place within the next 7 days...etc". By design nobody came to my place and later on when I tried calling the same number I was permanently greeted with an engaged tone.

Today morning I had called up Mr A Roychowdhury and enquired about the free service. To my horror and utter humiliation he disconnected the phone and refused to take further calls and greeted me with a "PHONE SWITCHED OFF" message. My wife then called him up from her mobile phone which he accidentally picked up and after a long discussion told her that he will send a person today itself who will provide the free service and also told that from now on subsequent services will be possible only if she signs the AMC.

The person did come to my place around 12.30 noon but flatly refused to carry out any service unless and until the AMC is signed and payment to that effect is made.
My wife and myself again called up Mr A Roychowdhury - and this time I experienced the same callousness and absolute indifference which I was subjected to by Shyam Enterprise, Garia about a year back.
Mr Roychowdhury was very impolite this time and even after telling him that I may approach the Customer Care Department he was absolutely indifferent. He later on called up at my wife's mobile and misbehaved with her so much so that she had to take medicine after that.

I would like certain clarifications from the esteemed Customer Care department: (if at all they have any)

1. Why such false promises are made at the time of push selling the product...why are Kutchina representatives misleading the consumers...is it by default ( one off case) or by design?
2. My wife and myself have felt utterly humiliated after being treated like this on phone by your representative Mr A Roychowdhury...is this the way your people treat consumers?

Honestly, I purchased Kutchina because I wanted to try out a different brand this time...I had been a Faber user since 2003.

Dear Sir,

I purchased a Kuchina Chimney- Automatic cleaning in Oct, 09 and since then even after repeated requests no one has come to give me the free service that was given for the period. It is simply annoying to see such poor service from a house which boasts big. If you do not have proper infrastructure do not fool the customers. It seems you are on a one time business and let me assure you that I am not going to recommend any one to buy your product. Ensure service first and then lets do business.

Biswajit Guha Roy
Flat No. 6, 147 Madhyapara, Roynagar
Bansdroni, Kolkata-700 070
Tel:[protected]

Kitchen Chimney/ Electric Chimney — FREE ITEMS AS GIFT OR OFFER

Some Companys says that they are giving Hob/ Stove etc FREE to the customer as an offer! We can see in the internet that most of the time these are false commitment and the customers dont get the item. Even if some customers are lucky to get the FREE item they are of cheap quality materials which may even risky for the customers life.
My question is whether it is practically possible to give a 1500 rupee product (Hob/ Stove) FREE with a 5000 rupee product (Chimney)

I am at present having the same ordeal with KUTCHINA electric chimney. The Kutchina salesmen are only trained to cheat the customer by all tall claims. The salesman Pappu Saha delivered the Chimney without exhaust pipe.Self and my wife repeatedly tried to contact Kutchina office at Kolkata, but either no response, or, giving false hope. Nobody has turned up to make complete installation of the chimney.
Let all o[censored]s go to Consumer Forum to claim compensation.
KB Deb
Metropark
82F, Raja rammohon Roy Road,
Kolkata-700 082

bought chimney, hobbs, induction kooker from bhowanipore kutchina dealer in 2009 but got no servises and responses from either from dealer or from company service center. getting fed up and request to any action otherwise have to replace it with other company and suggest not buying kutina for their very very poor customer services

I stay in Ranchi. I had heard of this auto clean chimney before. Today I was very happy to see its AD in the local newspaper.
But before making this purchase, I thought to do a google. Now I do not know what to do? I may not go for this chimney after going through these complains. (I am a Faber chimney user and cleaning regularly is the work I wanted to get rid off.)

Pankaj Kumar
H-228, MECON Colony,
Ranchi
Ph:[protected]

My personal view is Kutchina's after sales service is very very poor.They are very prompt in selling their products but their negligence towards their customer is extreme. When the customer is in problem Kutchina Customer Care neglects the customer's problem.Why then keep a customer care service????? The kutchina kitchen chimney which we purchased one and a year back, due to negligence of my maid servant the oil container as well as other parts got burnt.We called up the customer care for help, it's being a month no response from Kutchina.They are least bothered.every day various person's pick up the phone and tell that they shall be getting back in half an hour and no call after that...very shamefull to see such attitude of such a renowned company.

I was thinking of buying Kutchina Chimney. But I think now I have to think of others.
S.G. Choudhury
247, D.H. Rd., Thakurpukur, Kolkata-63

sir can your chimney service then go my web site...www.neelroy.webs.com

Shakers appliances pvt.ltd — PF & Salary

Dear Sir,
I am Goutam roy,I want withdrawal my pf balance, I resign but my company can't give me employee code and any salary.

my mobile-[protected]

I agree with all of the above mentioned claims. I am another victim of their poor after sales service. I was told by the salesman that I would get a free services during first 1 year when I bought a sleek model chimney. Unfortunately during the service period I never got any service though I called the sales guy and the service center atleast 10 times. Every time they promised that they will send the service guy but he is yet to come.

Now after 1 year I was looking for their paid service and called their service center again and again. Every time they give me with a docket number and this time its H/518/0211 and promised to come within 16/02/2011. Again they yet to come. I am literally frustrated. This is the height of irresponsibility and still the company is doing business.

Trust me this is possible in India only. I had been there in Unites States and customer service is atleast 100 times better there from what we get in India.

I have purchased a Kutchina Chimney on 07.03.2011. The same sold by one of your representative Mr Surajit, From Suhani Appliances, Bansdroni. I had being repeatedly calling him up for the free service but he is not responding to my calls. He accidently picked up the phone today and was saying hello, hello as he was unable to hear. My question is the sales people representing your company might be to much smart and busy, but once a product is sold to a customer why dont your company have the data of providing the free service on due dates.

Sir all I know is, I have purchased the Chimney ( Vogue ) with cash, now I want all the three free services of the first year as committment given by your representatives.

A BRANDED COMPANY LIKE YOURS SHOULD TAKE ATLEAST THIS MUCH CARE FOR YOUR VALUED CUSTOMERS.

Please confirm my service date.

Debjit Roy
238, NSC Bose Road, Bansdroni,
Swati Gardens
[protected]

Dear all,
I have purchased a Kutchina chimney (Vogue SS) in June, 2011 (with autoclean facility) from Bajoria Appliances Pvt. Ltd., P-161A, Block-B, Lake Town, Kolkata - 89. I tried to clean the chimney after a few days following the guidelines provided in the user's manual, but it failed to operate. Whenever I tried to call up their service centre, I always met with engaged tone or no-reply. After a series of attempts, I could finally registrar a complain with number H/724/0811 in first week of August. A service personnel visited our place and inspected the chimney and gave his opinion that the autoclean switch is not working. So, we are sold a unit with a non-functioning component though it carried a sign of 'tested ok'!!! The ordeal still continues. Till date the switch is not replaced (possibly they plan to sell it after the warranty period is over?!!) and the chimney is functioning without any cleaning.
I now really repent why I decided to opt for such a brand which does not care about quality control and customer satisfaction. I hope those who are planning to buy Kutchina chimney in near future will give a second thought after going through these complaints. I think it is my duty to share my experience with all to provide you a note of caution before you reach a conclusion.

With regards to everybody
Nayana Majumdar
Greenwood Park Extension
New Town, Kolkata - 700156
23242644

I was thinking of buying kutchina chimney, now i'm confused..any idea how is after sales service of kutchina in bangalore..

Regards,
Sameel.

Dear Sir,
I had done annual maintainance contract valid from 14.04.11 to 13.04.14. I want to need servicing in this month. But it is practically impossible to get contact over telephone,[protected] which always keep busy.This is not actually expected from a reputed company like Kutchina Kitchen chimneys/Bajoria Appliances Pvt. Ltd. Therefore you are requested to take necessary action for mu servicing.

My address:

GOUTAM ROY
Flat No: 501/B Block- krishna.
Koylavihar Avinandan.
VIP ROAD.Kolkata-52
Ph:[protected]

I was planning to buy kutchina product, now after seeing all the revews I have to reconcider about Kutchina Product.
N.C. Bala
Kolkata

Dear Customer,
Thank you very much for informing us about the inconvenience regarding our product or service..We regret the inconvenience cause to you.But we ensure the speedy resolution of your problem.Kindly contact us at[protected] or email us at [protected]@kutchina.com or reply us with your contact no. so that we can take immediate action in this regards.

Regards
Kutchina Customer Care

I was planning to buy kutchina product - (Vough auto clean chimney), now after seeing all the reviews I have to reconsider about Kutchina Product.

Regards,
Souvik Dutta
Madhyamgram

I posted a complaint regarding non-functioning of autoclean switch in our Kutchina kitchen chimney (Vogue SS) and not getting proper services from Bajoria Appliances in September, 2011. However, I do not know whether it was due to my complaint lodged in this forum, I got it replaced later and had the first round of free servicing of the chimney. Later I received some calls from the company enquiring whether the chimney is working fine or not. Well, I must admit that the services I got afterwards from them are till now satisfying. I am thankful to this forum as well as Kutchina customer care for the positive development in the services recently.

With regards
Nayana Majumdar
New Town, Kolkata - 156
Res. 23242644

agreed. kutchina is importing china products & they are interested in only selling. neither they r manufacturer, neither they have any german technology moreover they are not interested to provide after sales service, for doing their business they are appointing direct sales boys/ girls, these sales persons are motivated to sell the products, after sale these persons are simply vanished you wont see them again. for any type of service you have request them for a several times, then their attitude is like that they are doing favor, if you are smart enough to go through consumer court & you have enough time to spent on these things, then go & buy these cheap china products.

I am planning to get the entire kitchen done up ... Modular Kitchen, Hob, Chimney ... in my new apartment in Pune.

Funnily, there's no details about their Modular Kitchens on their website.
I tried sending them an enquiry thru the link, but failed over 15+ attempts.

Now after reading all the above issues as described by suffering customers, there's no way I would be trying my luck with Kutchina.

Cheers & best of luck to Bajoria & his false promises.
Ashish

GET ANY SOLUATION KITCHEN APPLIANCES PLS CALL [protected]

I too had purchased a Kutchina Vogue SS Machine Code No C[protected] on 12.04.2012 from R.C. Enterprise at 18/C, Garia Sitala Mandir Road, Kolkata-700075. The machine does not seem to work and the oil is spreading in the entire kitchen. The entire purpose of purchasing a kitchen chimney went futile. On contacting the head office of Kutchina they have directed us to the vendor from whom the machine was purchased. We tried for last 15 days for keeping our patience with there repeated false promises of sending their technicians but now I really wonder how come people run their business by cheating ordinary citizens. Are the businessman not a part of the society, how would they feel when people would be cheating them also in their lifespan. Mr. Shankar Mondol the owner of R.C. Enterprise hardly receives the phone for talking. This is really alarming situation for the common people as we are being cheated by the Bajoria Group by making false commitments and absolutely no after sales service. We should think before purchasing a Bajoria product.

Sreeparna Kar
Navadarsha, Birati, Kolkata-134

 My Kutchina Velva Chimney bought in June 2010 suddenly became dysfunctional, last month. I must say the Kutchina Service man did a fantastic job and my Chimney was fine within a single day!

 I bought a Kutchina Vogue Chimney from CNRC Associates, Jadavpur in the year 2009. It was all fine until Sept, 2012- when suddenly it started giving electric shocks while turning on. I called Kutchina Customer care, and within 24 hrs, their technician arrived on promised time, and provided impeccable service. Way to go!

 It was quiet irritating to find out that my chimney Kutchina Elite Excel was making an unfamiliar sound once turned on. I instantly called their toll free number and blatantly screamed at the attending Customer Care Executive. To my surprise her politeness calmed me down within seconds! My problem was solved in 2 days.

Service is not good. Even after confirmation from kuchina for doing services on 12.01.2013, nobody came for servicing. Very bad.

R Ghosh
Ph[protected]

Dear sirs,

I, ANIMESH GUHA of 19, Swami Vivekananda Road, Kol-32 make an AMC with Loknath Appliences, 13 S.P.C. Block, Chittaranjan Colony, Baghajatin, Kolkata - 32 for 5 years. on 17/12/12. Till now nobody visit our m/c. for servicing. At the the end of April I call them for servicing. They only give me several dates. I also told the owner of above concern Mr. Swarup Ghosh, ([protected]). Then one of his service man went to our our hose at 2.30p.m.. So my old parents only was that time in home. They did not allow him. Then that service man signed on his job card by my father telling that he will do the the work saturday on 4.5.13. but he did not come till now. They are chitting with us.So this my request to you to take any action against that type chitting. Otherwise i have to take legal action against them.

animesh guha([protected]), 14.5.13

My AMC for my Kutchina kitchen hood is valid up to November2013. However I have not got a single service without either phoning the dealer Oliya Appliances in Asansol or calling up the serviceman personally.After sometime I stopped reminding them that my services are overdue so my services are pending from November 2012 till date. On the 29th May when I phoned Oliya Appliances in Asansol and asked them if they had no record of work and service to be given they said they did. On inquiring why my service is pending from November the lady on the phone said that it was my responsibility too to remind them to come. So I am going to pay money and tolerate irregularity in job, is that the policy of the company?

March27, 2014 A K Bera
Kutchina administration is always neglecting customer. I have purchased one kitchen chimney of "kutchina" make but I have not been provided 3 free services within one year. When contacted, the reply is "it is the duty of the customer to avail free service within stipulated period, not the responsibility of kutchina management."
So beware of kutchina product.

Kutchina people are cheaters should be prosecuted soon, or else they keep on cheating people.None of their products are with MRP.
I am taking the matter to the consumer forum soon.Beware of their sales persons they are real cheaters.Beware of Mr. Alok Saha, sales person, with the company his no. is [protected], he is from Kolkata.

Arijit Dutta
Santoshpur,
Kolkata-700075

KUTCHINA IS VERY BAD.. THERE IS A LADY WHO ANSWERS THE PHONE BY NAME OF S ROY AT KUTCHINIA WHO IS NOT AT ALL HELPFUL TO BUY THE PRODUCT OR FOR SERVICE. SHE SAYS SHE IS NOT ALLOWED TO CONNECT TO EVEN SALES DEPARTMENT. HOPELESS... YOU CAN TRY TO TALK TO HER YOURSELF. THEY HAVE COUSTOMER CARE THAT IS EVEN WORSE THAN Ms. S Roy... you want to go mad then buy this product... the website is also not working

we bought a kutchina product vogue ss a year back... service is very poor.. they had given some invalid phone numbers which noboby answers...after that we somehow managed to get 1 number...ONE LADY ANSWERED THE CALL...SHE WAS RUDE ENOUGH AND ANSWERED THE CALL LIKE A ...NOBODY COMES FOR SERVICING EVEN AFTER MAKING HUNDREDS OF CALL...PLEASE DONOT BUY THIS PRODUCT

I bought Kutchina Flora SS model(from Mumbai) anticipating we will get lifetime service as per they promised but forget about the service which is as worst as the product.The product performance was so inefficient that within 2months it did not work well at all. Its products are HIGHLY PATHETIC!!..
When the product stopped working completely, we called for their service which was RIDICULOUS!, they dint show up saying they require time to send us with a good working motor and since then we waited for a month but they kept on hanging us with their nonsense f excuses. I called up at their customer care where they dont even know how to talk to their customers and then after a week hanging, i called up at their main branch at kolkatta and spoke to Mr. Proshonjit who doesn't know how to handle their customers at all. He did not entertain our queries and slammed the phone twice which is really really insulting.
My mom is an Asthma patient and since this product is not working well and their service is again ridiculous!.. she is facing alot of problems due to it and they really dont care about your problems and doesnt respond to your any phone calls.
This is a fraud co. and plz NEVER BUY ANY PRODUCTS FROM THIS CO. IT IS SO INCONVIENENT, INEFFICIENT AND SHEER NONSENSE, UNTRUST-WORTHY CO.
PLZ SHARE THIS WITH EVERYONE OF YOUR DEAR ONES, DO NOT BUY ANYTHING FROM THIS CO. AT ALL.

Dear Sir,

We regret to inform you that in spite of my mails, reminders & telephonic calls to your customer care, My problems is not resolve yet, I have no option left to file case against your company in consumer court. Kindly note that if the Gas Stove is not replaced / problems not resolved with 7 days from this mail then I am forced to send you the legal notice through consumer court.


Thanks & Regards

B.K.Dhyani
H-804, Amrpali Princely Estate,
Sector 76,
Noida,
District – Gautam Budh Nagar.U.P.


From: BK Dhyani - Ambe Buildings [mailto:[protected]@ambebuildings.com]
Sent: Friday, September 4, 2015 4:21 PM
To: '[protected]@kutchina.com'
Cc: '[protected]@gmail.com'; '[protected]@gmail.com'
Subject: RE: COMPLAINT IN GAS STOVE

REMINDER

From: BK Dhyani - Ambe Buildings [mailto:[protected]@ambebuildings.com]
Sent: Tuesday, September 1, 2015 4:49 PM
To: '[protected]@kutchina.com'
Cc: '[protected]@gmail.com'; '[protected]@gmail.com'
Subject: COMPLAINT IN GAS STOVE

To

M/s Bajoria Appliances Pvt. Ltd (BAPL)
20, Chinar Park, Rajarhat, Gopalpur,
Kolkata - 700 157
Toll Free Number:[protected]
Email: [protected]@kutchina.com
Sub: - Defect in the Gas Stove purchased from your Distributor M/s DK Electronics, Indirapuram, Ghaziabad.U.P.
Dear Sir,
This is to inform you that we have purchase One Chimney & One Gas stove Model No CT 4BK ECO from your Distributor namely, M/s. D.K. Electronics, Indirapuram, Ghaziabad. Bill of your distributor & sticker pasted on the box is attached herewith for your reference.
Infortunately, we have started facing problems with the gas Stove within One month from the date of Purchase & same has been reported to your Service Center at Delhi.
The Representative/ Technician has surely attended to this STOVE problem TWICE. However, they have not been able to resolve the Problem.
Complaint :
Whenever we are switching on any knob on the Stove, the Fire Flame SHOOTS BACK from the burner to that Knob. This happens all of a sudden, any time and without any warning.
There is an ALL PERVADING GAS SMELL in the Entire Kitchen and the Living Room. Although, your Technician has tried to solve the GAS issue, there is still LEAKAGE OF GAS and which can be vouched by your Technicians.
This seems to be a MANUFACTURING DEFECT and & your TECHNICIANS are not able to Resolve the same.
The Chances of RECURRENCE of ‘GAS LEAKAGE’ AND A BIG MISHAP HAPPENING are HIGH. My Family remains at RISK.
Hence, Am Requesting You to REPLACE THIS GAS STOVE-IMMEDIATELY.

Please Instruct Your Dealer at Indirapuram to take Action and replace this Particular Gas Stove forthwith.
Best Regards
B.K.Dhyani
+91 [protected]

Dont but any kutchina product. Myself a great sufferer with kutchina kitchen chimney. Not working since bought. I have lost my hard earned money. Presently case filed in consumer court for replcement and compensation. For details please write me to: [protected]@gmail.com

I am planning to buy Kutchina Chimney Selesta 75 cm (auto clean) but I don't get any reviews about that product.
This product is not listed into catalogue. Same type of product 90 cm Elizza WHT avaliable in online but not this one, so confused
Please suggest/guide
Hyderabad

u r right

we purchased it nd nw we r being exploited

they really do not deserve indian market