[Resolved] Kutchina / Bajoria Appliances — Kutchina Kitchen Chimney - Brio-90 Premium

Subho_G

Oct 10, 2021

Address:

Kolkata

Hi Team,

This is with sheer regret I have to inform you that, the Domestic Kitchen Chimney that your Representative had sold us was just a sheer waste of our hard earned money. Since it's installation we have oil leakage problem on almost every week and we had to log complaints several times to resolve that issue. There were at least 10 different Technicians visited innumerable times but no one has able to give any solution or fixed the problem.
We were using the old Kutchina Chimney since last 10-12 years without having any single problem. But since last year when we purchased this particular Kutchina Chimney (Brio-90) we are facing hell lot of troubles and inconvenience. It's 100% a defective product that had been sold to us and most importantly that had done deliberately. We never expect such kind of poor salesmanship from Kutchina personnel and intentionally sold such defective products to Kutchina customers. Please look into this matter urgently and do the needful accordingly.

Please find below Model details.

Model - BRIO 90 Premium
Serial Number[protected]
Price - Rs, 19, 900/-

Seller - Bajoria Entertainment Pvt.Ltd.
5/2, Jadu Mitra Lane, P.S. Ultadanga
P.O. Shyambazar
Kolkata, West Bengal,
Kolkata - 700004
Phone - [protected]

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Nov 25, 2021

Complaint marked as Resolved

A Team from Kutchina Head Office attended our complaints and resolved it by replacing the defective Chimney. Though it took a long time to resolve and we had to escalate to different levels but still at the end we are a happy Customer and satisfied with the service provided by Kutchina. The job was done to our satisfaction. Will get back to you if any further assistance required. Thank you for your help. Thanks, Subhasis Goswami Email : [email protected] Phn : 1800-419-7333

Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.

Oct 17, 2021

Updated by Subho_G Hi All,

Please find below all the case details till date only for this Brio-90 Premium Model.

1. 8th Feb'21 - Case no: [protected].

2. 13th Jul'21 - Case no: [protected].

3. 25th Aug'21 - Case no: [protected].

4. 14th Sept'21 - Case no: [protected].

5. 18th Sept'21 - Case no: [protected].

6. 24th Sepr'21 - Case no: [protected].

7. 8th Oct'21 - Case no: [protected].

8. 15th Oct'21 - Case no: [protected].

Solutions Provided till date :

1. Applied adhesive tape to stop oil leakage.

2. Applied M-Seal in joints.

3. Removed all plastics.

4. Attached an external oil collector tray.

Still you are sending junior technicians, who never able to solve the problem.

It's really frustrating seeing this, time and again.

Either you send someone who is competent enough and can able to fix the problem permanently or else just replace this defective Chimney.

Awaiting response.

Verified Support

Nov 22, 2021

Kutchina / Bajoria Appliances Customer Care's response As updated by our service in charge, your complaint was attended and resolved, ( set Replaced) by our technician .We hope the job was done to your satisfaction. Your feedback is important to us. kindly get back to us for any further assistance required. Thank you, Regards, Team Kutchina. Kindly mark the complaint as resolved. Please get back to us for any further complaints/ feedback

Nov 25, 2021

Updated by Subho_G Hello Team Kutchina,

Thank you for attending our complaints and resolved it by replacing the defective Chimney. Though it took a long time to resolve and we had to escalate to different levels but still at the end we are a happy Customer and satisfied with the service provided by Kutchina. The job was done to our satisfaction. Will get back to you if any further assistance required. Thank you for your help.

Thanks,
Subhasis Goswami