[Resolved] Kutchina — free service | |||
I have purchased kutchina chimney and installed on22.09.2013 from Bajoria Appliances.as per service condition I was supposed to get 3 free servicing in 12 months.first 2 servicing was done at the initiation from the company itself.but for the last free servicing it did not happen within the warranty period and the company now informs that I will have to pay for the service for no fault of mine.It is responsibility of the comapany to give free servicing as declared while selling their products.It seems their responsibility is limited to only selling of the product and not to honour after sales service conditions.the company is now passing the buck on the consumer citing the warranty card that the customer has to make the call for service.this is sheer breach of consumers faith on the company. I hope to get a favourable resolution from your forum so that hencforth such company do not take customers for a ride. Regards, Manoj Chakma [protected] Kutchina Invoice No 3856 Was this information helpful? | |||
Sep 1, 2018 Complaint marked as Resolved Verified Support Aug 01, 2018 Kutchina / Bajoria Appliances Customer Care's response Hi, We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Meanwhile you can also call us at our toll-free number:[protected]. Regards Team Kutchina | |||
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
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