[Resolved]  Kutchina India — Servicing of water purifier

I Dr Chandan Dolakasharia, from Guwahati Assam have called your customer care for repair of my water purifier on 26 /4/2016 and requested for an urgent needul as potable water is the most essential thing in life. Your technician Ratul Goswami came on 27/4/2016 and told me that some part has gone wrong and so it needs to be changed. I requested him to change the parts as early as possible and I am going to pay it. He went back and informed me that the part is not available in their office and he has to get it from their head office which is in Ulubari, Guwahati which is just 2 kms from my home. But till now, 11pm 29/4/2016 he did not turn up and have not even informed me anything about it.
Kindly look into the matter and do the needful urgently Or the else I will be compelled to take legal action.