KyaZoonga.com — refunding of amount deducted during purchase of england vs brazil match ticket

While trying to purchase ticket rs.800 got deducted from my bank account.
Without any confirmation of matchday ticket.
Now i complained about it on 23rd oct 2017 itself
Request no. (29054)
And on 30th oct. They emailed me that they have refunded the amount with the following message.

"dear deep,

Thank you for your patience.

Our records show the amount was refunded on oct 30, 2017, with reference number [protected]

Sincerely,

Fifa u-17 wc ticketing team"

But till today also theres no amount refunded in my bank account.

Need help.
Refund the money asap.