La Opala Complaints & Reviews

Feb 18, 2021

La Opala Customer Care's response Dear Sir,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing your experience with us though it is unfortunate that you had to deal with such an issue. We’re sorry to hear about this. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation or usage, which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably & get back to you with an appropriate solution –

1. A few clear pictures of the broken cup/s with the design clearly visible.
2. No. of pieces that have broken
3. An image of the bill
4. A picture of the top side of the box & price sticker too.
5. Your full address with contact number

Please send the above mentioned details to [protected]@laopala.in. Please mention in the mail the complaint number as mentioned below.

For your correspondence in regards to your complaint, please note your Complaint No. C/20-21/146

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Chandak

La Opala RG Limited
"Chitrakoot", 10th Floor
230A, A. J. C. Bose Road
Kolkata-700020, India
Tel: +91 [protected]/15/16/17
Fax:+[protected]
Website: www.laopala.in

Jan 11, 2021

La Opala Customer Care's response Dear Sir,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing your experience with us though it is unfortunate that you found damaged product in the box. We’re sorry to hear about this. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
However, since our products are made of glass, at times it may happen that the products get damaged due to mishandling during transportation.

Kindly share with us the following details and pictures so that we can review this matter justifiably & get back to you with an appropriate solution –

1. A few clear pictures of the broken item/s with the design clearly visible.
2. No. of pieces that have broken
3. An image of the bill
4. A picture of the top side of the box & price sticker too.
5. Your full address with contact number

Please send the above mentioned information & details to [protected]@laopala.in.

For your correspondence in regards to your complaint, please note your Complaint No. C/20-21/112

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Chandak

La Opala RG Limited
"Chitrakoot", 10th Floor
230A, A. J. C. Bose Road
Kolkata-700020, India
Tel: +91 [protected]/15/16/17
Fax:+[protected]
Website: www.laopala.in

Aug 17, 2020

La Opala Customer Care's response Dear Ma'am

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing your experience with us though it is unfortunate that you had to deal with breakages. We’re sorry to hear about this. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation or usage, which may result in the breakage later in one-off cases.

Kindly send a mail to [protected]@laopala.in with the following details and pictures, as you have attached here, so that we can review this matter justifiably & get back to you with an appropriate solution –

1. A few clear pictures of the broken cup/s with the design clearly visible.
2. No. of pieces that have broken
3. Cause of breakage
4. A scanned copy of the bill
5. A picture of the top side of the box & price sticker too.
6. Your address with contact number

Please send the above mentioned information & pictures to [protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/20-21/028

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Chandak

La Opala RG Limited
"Chitrakoot", 10th Floor
230A, A. J. C. Bose Road
Kolkata-700020, India
Tel: +91 [protected]/15/16/17
Fax:+[protected]
Website: www.laopala.in

Aug 17, 2020

La Opala Customer Care's response Dear Sir,

Our representative, Mr. Varghese, has already got in touch with you regarding replacement of your cup. Kindly coordinate with him for further updates. We have already shared his contact details with you on your mail id.

Regards,
Resham Chandak

La Opala RG Limited
"Chitrakoot", 10th Floor
230A, A. J. C. Bose Road
Kolkata-700020, India
Tel: +91 [protected]/15/16/17
Fax:+[protected]
Website: www.laopala.in

Apr 27, 2020

La Opala Customer Care's response Dear Ma'am,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the plate. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation or usage, which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably & get back to you with an appropriate solution –

1. A few clear pictures of the broken plate
2. A scanned copy of the bill
3. A picture of the top side of the box & price sticker too.
4. Your address with contact details

Please send the above required images & information to - [protected]@laopala.in & [protected]@laopala.in.

For your correspondence in regards to your complaint, please note your Complaint No. C/20-21/003

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Chandak

La Opala RG Limited
"Chitrakoot", 10th Floor
230A, A. J. C. Bose Road
Kolkata-700020, India
Tel: +91 [protected]/15/16/17
Fax:+[protected]
Website: www.laopala.in

Jan 28, 2020

La Opala Customer Care's response Dear Sir,

Greetings from La Opala RG Ltd.!

We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the coffee cup. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best.
However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation or usage, which may result in the breakage later in one-off cases.

Kindly share with us the following details and pictures so that we can review this matter justifiably & get back to you with an appropriate solution –

1. A few clear pictures of the broken cups with the design clearly visible.
2. No. of pieces that have broken
3. A scanned copy of the bill
4. A picture of the top side of the box & price sticker too.
5. Your location with contact details

Please send the above mentioned details & pictures to the following mail id -

[protected]@laopala.in

For your correspondence in regards to your complaint, please note your Complaint No. C/19-20/086

Your kind co-operation and patience will be very much appreciated.

Thanks & regards,
Resham Chandak