La Opala — la opala cup set | |
I had recently bought a cup set after using for 10 day one day while straining tea to the cup it broke off. This is i think poor quality and could not hold the temp. The photo of the crack will give you evident of the same. Request for replacement of the same. You have a good brand value and request you to please ensure prompt resolution of the same issue. Srimanta [protected] Was this information helpful? | |
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La Opala customer support has been notified about the posted complaint. Verified Support Mar 18, 2020 La Opala Customer Care's response Dear Sir, Greetings from La Opala RG Ltd.! We would like to thank you for sharing with us your experience though it is unfortunate that you were inconvenienced due to breakage of the cup. Please accept our sincere apologies for the same. We assure you that our products conform to the best quality standard and it has been our endeavor since past 3 decades to provide our esteemed customers with the very best. However, since our products are made of glass, at times some invisible hairline cracks may appear on the products due to mishandling during transportation or usage, which may result in the breakage later in one-off cases. Kindly share with us the following details and pictures so that we can review this matter justifiably & get back to you with an appropriate solution – 1. A few clear pictures of the broken cup 2. No. of pieces that have broken 3. A scanned copy of the bill 4. A picture of the top side of the box & price sticker too. 5. Your address with contact details Please send the above required images & information to - [protected]@laopala.in & [protected]@laopala.in. For your correspondence in regards to your complaint, please note your Complaint No. C/19-20/105 Your kind co-operation and patience will be very much appreciated. Thanks & regards, Resham Chandak La Opala RG Limited "Chitrakoot", 10th Floor 230A, A. J. C. Bose Road Kolkata-700020, India Tel: +91 [protected]/15/16/17 Fax:+[protected] Website: www.laopala.in | |
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Chitrakoot 10th Floor, 230A AJC Bose Road, Kolkata, West Bengal, India - 700020
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