[Resolved]  Lakme — bad hair smoothening service

Address:

Lucknow, Uttar Pradesh, 226024

I had a very bad experience with lakme vikas nagar, the staff and the management was very rude and they simply believe in extracting
Hi money at the cost of your hair and skin.

I visited lakme a week back for nutri smooth and a guy by the name ram used incorrect proportions of chemicals and burnt my hair and gave me an explanation that i did hair smoothening before so second time it becomes dry (Burnt) which is wrong because if that was the case he should have consulted me or warned me. Who would spend 12000 n see broom like hair as a outcome.

After all this torture i asked for refund and they starting throwing tantrums and started explaining policy n terms.

We as a customer believe in brand value which why we prefer these salons over the local one’s and also look for good experience but this was truly a pathetic experience where neither i was compensated nor they fixed my hair problem and were simply buying time to get over with this issue.
I already filed a complaint against them hoping i get some justice.