[Resolved] Lakme — cysteine treatment on my hair

Harshita Surana Choudhary

Address:	Belgaum, Karnataka, 590008
Website:	Lakmeindia.com

I got this treatment done from lakme salon, tilakwadi, belgaum. Karnataka.
On 2nd of december. The stylist convinced me and promised that this treatment would stay for 4 months. I spent 7000 inr on it.
And within 15 days of the treatment my hair were back to the way it was before the treatment ie wavy and frizzy.. Since than i have been trying to contact them regarding the issue. And have not seen any introduction from their end. I would like to have the money back. It’s so much unprofessional of them for not cordinating.

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Feb 15, 2019

Complaint marked as Resolved

Lakme customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

Lakme Customer Care's response Dear Harshita,

We understand your disappointment as you didn't receive the expected service in the salon you visited. Please accept our apologies for the inconvenience caused.

This is a helpline for engaging with our consumers for product related query or feedback. We request you to contact our Lakme Salon Help desk on[protected] or email at care.[protected]@unilever.com

Our advisers will be happy to assist you.

Yours Sincerely,

Pooja Sawant
Levercare Expert
Hindustan Unilever Limited