[Resolved]  Lakme — keratin treatment

Address:Brookfield, kundalahalli bangalore, 560037

I have done keratin treatment on 2nd of march 2019, which is going to last for 6 months. But it haven't lasted not even for 2months even after spending so much amount of money and also taken proper care. Very much dissatisfied with the services. It has started to become dry and frizzy. Even though lakme is a reputed salon, it has failed to meet my expectation. Please give me a solution for this. I need the perfect result for spending so much worth of money. Hoping for lakme to take this serious and find me a solution.
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May 24, 2019
Complaint marked as Resolved 
Lakme customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2019
Lakme Customer Care's response
Dear Ramya,

Thank you for reaching out to us

To help us assist you further regarding Lamke Salon, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

Our advisors will be happy to assist you.

Yours Sincerely,

Pooja Sarkar
Levercare Expert
Hindustan Unilever Limited
Complaint comments 

Comments

The worst experience of have ever had!!!
I visited salon for keratin and lakme staff suggested me go for QOD for my hair. After the very first wash my hair become dry and frizzy again. I visited the salon and spoke to the person who did my QOD. HE TOOK MY PHONE NO. and said he will. Speak to his maam and will revert soon. It's been a week I did not receive any call. Today I called in salon and said that I paid the huge amount of 9.5 k and not happy, even after coming to salon I was told they will short out this v soon and will call me back but still I did not receive any call. The lady on the phone said I will convey your message and I will ask Rahul to call you back. Worst experience. O want my money back it's not a small. Amount. They made me fool and looted money.
Lakme Salon Pune Amanora Town Centre

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