Lakme — Mis-selling at Lakme Goregaon West

Address:Nr Waman Hari Pethe, Goregaon West

We received a call saying points were about to expire and they were worth 3000 rs and hence any services worth 3000 rs could be availed. When we reached the salon, they were quick to spot that they had called us before, took phone number to check points and started with services without mentioning how the points actually work. After completing the services of Rs 2679, we were asked to pay 1350 rs. When we asked clarification as to why we were told that you can avail any services worth 3000 rs, they said they were sorry about the call and that 3000 rs was allowed if we availed services of 7000 rs. Shocked, however paid the bill and asked my wife never to visit Lakme salon anywhere. This is cheap trick to cheat. Concerned person who called goes by name Pooja ( even centre head name is pooja, but she put the blame on her stylist who goes by same name for mis informing)
Was this information helpful?
No (0)
Yes (0)
Lakme customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Lakme
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    64%
    Complaints
    523
    Pending
    0
    Resolved
    323
    Lakme Phone
    1-800-1022221
    1-800-228080
    Lakme Address
    PO Box No 1470, Mumbai, Maharashtra, India - 400099
    View all Lakme contact information