[Resolved] Lakme — refund not received yet

Azin Salim

from Delhi, Delhi

Address:

Lakme india, Mumbai, Mumbai City, Maharashtra

I had ordered an item from lakme's online site and already prepaid an amount of RS.399. They mailed me that they would be sending me confirmation details regarding the order. But they didn't. Instead I got message that they cancelled my order due to inconvénience caused for delivery location. When I placed the order for the item, it didn't mention the unavailability of my delivery location. I got message from lakme team (Mr. Gautam Kohli) stating that they would be refunding my cash within 3-7 days. But they didn't. Its been more than 12 days i placed the order and they (lakme) cancelled it. I request through this platform to help me to speak up and take action against Lakme india for being deceitful to their customers and testing the patience of customers. I need my refund to be credited without further delay.

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Jul 19, 2019

Complaint marked as Resolved

Lakme customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Lakme Customer Care's response Dear Azin,

We apologize for the inconvenience caused to you.

Request you to write us at ( [protected]@lakmeindia.com ) which would help us assist you better.

We look forward to hear from you shortly for a quick resolution.

Alternatively, you can connect with us on our toll free number[protected] between 9 AM - 9 PM, 7 days a week.

Yours Sincerely,

Shruthi Donthula
Levercare Expert
Hindustan Unilever Limited

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Comments

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