[Resolved]  Lakme — service taken in lakme salon "permanent straightening"

I have done permanent hair staraightning on 10th may 2019, which states clearly "permanent" but haven't last for 3 days.in the first wash it self my hairs were frizzy and wavy.. Visited salon asked for resolution but in response they washed my hairs applied heavy quantity of hair mask then serum and dry and sent me back..in the parlor itself other customers were wondering about the streightning. This is my second time, first experience was from l'oreal and was truly satisfied this time lakme salon used schwarzkopf products very disappointed from such a reputed salon service. It has failed to meet my expectation. Please give me a solution for this. I need the perfect result for spending so much worth of money. Hoping for lakme to take this seriously and find me a solution, serious actions need to be taken for such cases from big brands for the sake of customers believe.
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Jul 1, 2019
Complaint marked as Resolved 
Lakme customer support has been notified about the posted complaint.
Verified Support
May 30, 2019
Lakme Customer Care's response
Dear Shilpika,

Thank you for contacting Levercare.

To help us assist you further regarding Lamke Salon, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

Our advisors will be happy to assist you.

Yours Sincerely,

Shruthi Donthula
Levercare Expert
Hindustan Unilever Limited
May 31, 2019
Updated by Shilpika Mahindra
Thanks for your support, Have forwarded my concern to above mentioned email address . do resolve my problem as soon as possible .
Jun 01, 2019
Updated by Shilpika Mahindra
Please provide me the resolution for the bad service.
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