[Resolved] Lakme — white fungus on lakme eyeconic kajal stick

HemangiL

Address:

Rajkot, Gujarat

I have been using lakme eyeconic kajal for many years now but this is the first time i have faced this problem. When i opened a pack yesterday, i found fungus on the tip as well as the whole stick of the kajal. It's a brand new stick and was opened yesterday. You will see in the photos that it is not expired either.

This can damage eyes too. This was really unexpected from such a big brand.

Whom i should blame for selling such products, shopkeeper or lakme brand?

+3 photos

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Aug 8, 2021

Complaint marked as Resolved

Lakme customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2020

Lakme Customer Care's response Dear Hemangi,

Thank you for reaching out to us.

Please accept our sincere apologies for the inconvenience caused.

Be assured that all our products go through stringent quality checks before they are released in the market.

To help us assist you further regarding Lakme product, we request you to contact us on our toll free number[protected].

Due to COVID-19 pandemic, our business hours are from Monday to Friday between 9am - 6.30 pm.

Our advisors will be happy to assist you.

Your Sincerely,

Pooja Sarkar
Levercare Expert
Hindustan Unilever Limited