Lakshmi Hyundai — problem with quality of bridgestone tyres

Address:

Hyderabad, Andhra Pradesh, 500001

Dear manager,
Hope you are doing great!

My name is m avinash singh and i have purchased hyundai i20 active sx on 31st oct 2016 with registered no: ts09eq8161. I'm facing severe problem with quality of tyres (Bridge stone) given with it. I serviced my car 2nd time at hyundai authorised service centre located at banajara hills hyderabad telangana with meter reading 4500 km. There was no wheel alignment required as the condition was good and the problem was a hole produced on the right side of the tyre just above the grip of the tyre, making it impossible for any puncture shop worker to repair it and several other's advised me to put a tube in tyre so that i can use it. But i thought to take it to service centre and replace it with new one as it was carrying warranty. Thus i took it to service centre and told them about my problem with it and they took some pictures of it and re-placed the tyre as 80% payed by them (Service or vendor department) and 20% payed by me after one week!

But now, i'm facing same problem as quality of tyre with spare tyre (Or stepney) given along with the car as i was using it after the first one got damaged. I used it for 900 km after replacing the first tyre. Thus it got damaged as the first one!

Sir, i have purchased a top model hyundai i20 active sx, so that i could avail all the facilities while enjoying my ride. But i'm unable to do it as i'm feared of quality of tyres.

I've got more bad news from the service and vendor department after i complained about second tyre with them, that they cannot replace it now as they did not receive the amount of first tyre and one more thing they told me that once the vehicle is purchased and driven out of showroom for 4- 10 kms. We are not responsible!

Is this the way the customers are treated? Was the statement correct? Am i purchasing a product of china which can work or not after i take it home? I am really very unhappy with type of response from service and vendor department.

Kindly, please help me in this regard.

—
Regards,

- avinash singh
(Co-owned hyundai i20 active sx)
(Reg no: ts09eq8161)
Mobile no: [protected], [protected]