Lalitha Jewellery — 11 months deposit plan issue

I have deposited 101gms 11 month ago in Lalitha jewellery. Now it’s time to get new jewellery so I gave designs from other jewellery shop making low weight antique jewels but Lalitha jewellery rejecting all designs as they are not able to do these designs. So if other jewellery shop can do that design why cannot Lalitha jewellery?
So this is the big problem am facing with Lalitha jewellery
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