Landmark Online India / — prestige juicer (550 w) failed within 2 days o[censored]se


I had purchased the subject juicer from spar hypermart, bangalore - gopalan signature mall.

It ran ok for 2 days and on the third day, it started giving out smoke and burning smell. My suspicion is that of the motor failure since rest of the parts are non-moving or even if moving are attached to the motor.

I took it today to the store to complaint and to my horror their reaction was:

1.) there is a warranty on the product and not a guarantee and so it cannot be replaced. Besides, i will have to take it to prestige service centre where they will repair it. On my arguing that how can i be expected to accept a faulty product within 2 days o[censored]se and why should i accept a repaired one.

2.) after several arguments, the concerned person asked me to provide the box also. I had given away the box to my maid after satisfactory operation of the product for 2 days. The store person asked me to get the box and then he will replace the portion containing the motor.

3.) i flatly refused to accept replacement since the product itself appeared to me to be unreliable and i asked him refund my money. After several arguments, he agreed to issue the credit note (I accepted since we are regular buyer at spar hypermart) after 2 days. I left the product there with a note behind the bill signed by him.

Why i felt it important to relate this incident that hypermart's are selling products like appliances etc. But do not wish to take responsibility for either its service or its immediate replacement/refund in case product has failed in a short period of time of its use. Why the consumer has to suffer these consequences. How do i know whether prestige is palming off sub-standard products to these hypermarts in name of discounts.

I do feel that both the brand and hypermart are responsible for correcting the above. Otherwise both can be categorised as cheats and should be subject to legal action.
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