[Resolved]  Datawind — Device not working within a few days

I purchased a UbiSlate7C+ on 21-Feb-2013, Invoice No. AMFEX02210218
UbiSlate7C+, IMEI [protected]


My UbiSlate7C+ is not working at all.

It was sent to your Amritsar address on 1 June 2013 for repairs, insured courier at a cost of Rs. 572/-
received back on 25th June 2013. It worked for a couple of hours and then stopped working again.

Right from day one, it was heating up, so much so that it was difficult to hold in hand while using it for more than a few minutes.
The screen used to fad-out, the device will suddenly reboot itself, it will get locked in th initial "DataWind" logo, etc.

I have sent the following e-mail to techsupport <[protected]@datawind.com>, "Supportin(JK)" <[protected]@datawind.com>
on Aug 4, 2013, but there is no reply or phone response.
[protected][protected][protected][protected][protected]
purchased on 21-Feb-2013, Invoice No. AMFEX02210218

UbiSlate7C+, IMEI [protected]

My UbiSlate7C+ is not working at all.

It was sent to your Amritsar address on 1 June 2013 for repairs, received back on 25th June 2013. It worked for a couple of hours and then stopped working again.

I have sent e-mails regarding this to your techsupport on
26th June
30th June
7th July (with snap-shots of the screens showing fading of images)
10th July

I have also given my Mobile No. to you, on your asking for it.

but there is no reply from your side.

Please arrange to replace this device immediately or rerurn my money
as your Tablet is totally unusable.
[protected][protected][protected][protected][protected][protected]
There seems to be basic hardware design problems with this Tablet.
On top of it, DataWind has no service center anywhere except Amritsar.
There phone based customer service is of no use, as most of the time they do
not pick up the phone.

I have read various complaints in this Forum and the replies from DataWind.
Their suggestion to contact their techservice is useless, as they do not help.
They even do not replay to e-mails.

I am totally disgusted with this device, and their manufacturer. I wonder what
will happen to millions of Akash Tablets, which GOI has decided to make available
to school children at low cost.

I would not recommend it to anyone for purchase, unless you have Rs. 5000/-
to be thrown away.

(I am a computer engineer, and know what I am talking about. I am too busy to
pursue this matter in a Consumer Court, otherwise I would have done so.)