[Resolved] Hewlett-Packard India Sales Pvt. Ltd — HP COMPUTERS AND THEIR DEALERS CHEATING THEIR CUSTOMERS BY GIVING FALSE INFORMATION | |||
Thank you for taking time and reviewing my complain. I would really appreciate your help and involvement in this matter because after talking to the HP technical team person (Paul Amalraj) and( Girija TS) Customer Relations Case Managar Email id: girija.[protected]@hp.com Tel: +[protected] Hewlett-Packard Company Bangalore - 560066 Karnataka, India) I was highly disappointed because they kept on saying that there is no problem and no manufacturing defect in our product and I will have to live with the fact that my HP slatebook x2 tablet will only give me around 2 to 3 hrs as a stand alone tablet and 5 to 6 hrs with keyboard attached where as per the dealer TECHSMART SYSTEMS PVT.LTD SALES OFFICE 1/122 GF, SHANKER ROAD OLD RAJINDER NAGAR NEW DELHI 110060.EMAIL ID:[protected]@rediffmail.com PH:[protected] salesman who sold me this product told me that it would give me 10 hrs with keyboard attached. THANK YOU KAPIL JUNEJA Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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Girija TS India Customer Relations Case Manager APJ Quality and Customer Assurance
PPS - CSS
Ph:[protected]
Email address: girija.[protected]@hp.com and HP COMPUTERS product engineer Mr. Paul Amalraj are Forcing me believe to that I am wrong and HP COMPUTERS is not liable to what their dealer has told me to sell HP COMPUTER product i.e. SLATEBOOK X2 to me. They are calling me and repeatedly telling me the same thing over and over again that to get maximum battery life out of SLATEBOOK X2 I will have to use it in low power state which is totally opposite of what their dealer salesman told me. I specifically told the dealer that I would be using it for gaming and high multimedia use. This is very wrong on HP COMPUTERS dealer’s part to sell me this product by giving wrong information.