[Resolved]  HP Laptop[protected]TU (B6u41pa) — HP not provided me same configuration laptop

Address:

Jodhpur, Rajasthan

Hello Sir/Madam,
Greetings of the day.

I purchased a HP laptop[protected] TU (B6U41PA) on 17th January, 2013. It's serial number is 5CB2503XZB.

Before purchasing i visited hp website to search hp model. I selected HP laptop[protected] TU (B6U41PA)

model to buy according to it's details like 500 GB HDD, 2 GB Ram and 2.3 Giga Hartz Processor.

After buying same model i got 1.8 giga hartz processor only instead of 2.3 Giga Hartz processor. If they

are showing 2.3 GHz processor on your hp web-site, they should to responsible to provide 2.3 GHz

processor for same laptop to his customers.

Product detail page on your hp website:

http://www8.hp.com/in/en/products/laptops/product-detail.html?oid=5269793

When i contact to HP and told my problem, they updated online configuration page of purchased laptop on

HP website. When i purchased laptop HP website was showing model page like following link:

http://googleplus.co.in/hpcomplaint/hp[protected]tu-laptop-b6u41pa.png

and now updated HP website is showing like:

http://googleplus.co.in/hpcomplaint/hp_updated_processor_specification_on_21st_f...⇄

[protected]

Result:

Now as a result, I would like to get replace my laptop's processor from 1.8 processor to 2.3Ghz

processor by HP and a confirmation mail from HP company that they will not display fake information on

his HP website further.

With Regards
Kamlesh Khatti
email: [protected]@gmail.com