[Resolved] Latestone.com — Faulty headphones delivered which stopped working within 3 months. Company has refused to refund money or replace the faulty product | |||||
I had ordered "high quality metal piston headphones purple" from latestone on 18th january, 2016 for which i paid rs. 348. Very recently i started using it and within a week's time the headphones are not working. I tried writing to latestone but their response is highly unprofessional and unethical. They said to me that "as per latestone.com t&c, return/replacement of the product's will be applicable only before 3 days from the date of delivery time." Now i would like to know if a customer is aware that the product is faulty then why would one order things from them or even ask for replacement even before the delivery of the product. These people are cheating customers by providing wrong products and then refusing to pay back or replace the product. I want refund / replacement of this faulty headphones asap. Was this information helpful? | |||||
Aug 12, 2016 Complaint marked as Resolved LatestOne.com customer support has been notified about the posted complaint. Verified Support Apr 19, 2016 LatestOne.com Customer Care's response Hi, Please share order id, our customer support will surely help on this. Please let us know your convenient time so that we can give you a call. Note: please do not share bank details / credit card details with anybody over the phone. Thank you
Verified Support Apr 19, 2016 LatestOne.com Customer Care's response Hi Trust you are in receipt of a call back within 48 hours from our executive addressing your concerns raised. Regards, Latestone Team"Note: please do not share bank details / credit card details with anybody over the phone. Thank you
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 2 Comments | |||||
Comments
Hi,
I have not heard from your end yet.
Within 48 hours your executive was supposed to address my complaint, but seems like that you people dont take customer complaints seriously.
Highly unprofessional way of addressing issues..
I have not heard from your end yet.
Within 48 hours your executive was supposed to address my complaint, but seems like that you people dont take customer complaints seriously.
Highly unprofessional way of addressing issues..
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+91 40 6713 8879
Road Number 12, Banjara Hills, Telangana, Hyderabad, Andhra Pradesh, India - 500034
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Here are the details:
Order Number: SO1325550
Product Name : High Quality Metal Piston In Ear HeadPhones Purple
Order Date: [protected]
Order Summary:
Sub Total Rs. 299.00
Fee Rs. 49.00
Total Rs. 348.00