[Resolved]  Latestone.com — IPAD Cover<Ticket number - #671853>

Address:	Bangalore, Karnataka, 560093
Website:	www.latestone.com

I ordered an IPAD COver on 27th sep 2015. They delivered a damaged product. The Customer care was not ready to register the complain first. Nor was ready to give an email id where i could register a complain. After a lot of hassle they agreed to register the complain and to refund. But only on words. I have been calling them since then almost every single day. A different executive has a different and silly excuse for not able to process the refund. They are giving different excuses each time. #1 - first executive(Nikhil) tells me that since i made the payment through a credit card, i do not need to provide with any account details. After 10 days they ask me for my account details. I provide them with my Net Banking account details. Now they have two of my account details.Last week, They asked me to wait untill monday which is yesterday. I waited untill yesterday and called again today to know that they need another account detail. I do not understand what is missing in my account information that they have. Upon asking the customer care executive, Swapna, She says " I do not have an update". How many account numbers do i have to provide them? And today again they are asking me to wait until next week. This is CHEATING. They are only giving excuses and dodging with the refund date. No refund received till date. I want them to refund my amount and compensate for all the calls that i made to them and the frustration that i am facing in dealing with them.