[Resolved] Latestone.com — Samsung A7 2016 new model order/but received samsung A7 old model

sakthivelu jeyabal

from Chennai, Tamil Nadu

Address:	Mumbai City, Maharashtra, 400008
Website:	www.latestone.com

Dear sir

I was booked a mobile cover for my samsung a7 2016 new model.
Received the item samsung a7 old model and that was not fit for my mobile.
But parcel outside you mentioned samsung galaxy a7 2016 back cover
But inside the parcel only a7 old model back cover. Can you change to return the cover or refund my money.
(Details below)

Order id : so2549063
Shipment no:[protected]

Please take the order back and return my money as soon as possible. I have to attached here, you sent the product image please find it.

With regards
Sakthivelu
Chennai-600035
Tamilnadu
Mobile:[protected]

+2 photos

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May 10, 2017

Complaint marked as Resolved

LatestOne.com customer support has been notified about the posted complaint.

Sep 13, 2016

Updated by sakthivelu jeyabal I was booked a mobile cover for my samsung A7(2016) model. Received the item only samsung A7 old model inside the parcel.

Order ID: SO2549063
Tracking no:[protected]

Verified Support

Sep 22, 2016

LatestOne.com Customer Care's response Hi Trust you are in receipt of a call back within 48 hours from our executive addressing your concerns raised. Regards, Latestone Team"Note: please do not share bank details / credit card details with anybody over the phone. Thank you

Sep 22, 2016

Updated by sakthivelu jeyabal Why not replay me

Sep 22, 2016

Updated by sakthivelu jeyabal My complain I'd is 1379554