Latestone.com — To return of faulty product

Address:Palred Retail Private limited. Survey no-1240 nannur village, Orvakal Mandal, Kurnool Andra pradesh 518002

I have a complaint that my order id - pt150771 when delivered the one side of the headphone is not working, i filled all the details on website i called up and i also emailed them guys but they did not respond, i think it's a shame to do this on a customer who trusted them for the first time and boom they guys break it immediately take actions on them and make them refund please
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