[Resolved] Latestone.com — Waiting for the product or update on what exactly is going on

kpatel17529

from Ahmedabad, Gujarat

Address:	Vadodara, Gujarat, 390021
Website:	www.latestone.com

Order Number: FS839600 Name: Krunal Patel Order Date: [protected] I ordered two mobile covers (COD) from their website. I got an email stating that I will get the product in 5 - 7 days. The product price was 199rs for each. i am trying to get an update on tracking status since days. I give a call everyday and talk to multiple people to get an update on the tracking status. All they answer is it will be shipped today. Yesterday dated 14th Oct I spoke to a guy who said the product is shipped and is with the courier guy. Today early morning i got an email from their customer care that i will have to reorder it as its out of stock. When i checked the products on their website it was in stock. One of the product price went high[protected]. I purchsed it when they had a sale. Now they want me to pay them 399 for the same product that i ordered at 199 and reorder it. I tried my best to get an update or cancel the order however what i get is the concerned department is not their. all they say it will be shipped today.

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Oct 28, 2015

Complaint marked as Resolved

the issue was not resolved right away but I got the problem resolved...I got a call from the company and was told lie that they had shipped the product but due to the courier company it was delayed. When i contacted the courier company with the tracking details they said they never got the details from the company. They got worst service and people just lie. thanks for the support from the consumer forum.

LatestOne.com customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2015

LatestOne.com Customer Care's response Trust you are in receipt of a call back from our executive addressing your concerns raised. Regards, Latestone Team"

Verified Support

Oct 19, 2015

LatestOne.com Customer Care's response """ AS per discussion with you, your complaint is solved, Please call [protected] for any queries "" Thank You , Happy Shopping "