Lathangi Ford — Body work

Address:

Bangalore, Karnataka

HI, Sub: - Car no. KA-41 P 4638 It brings me great displeasure to write to you on my recent experience during my car service & body work done on Lathangi Ford, Banneergatta Road, Bangalore I had a minor accident during the 1st week on May and damaged my right side door and decided to claim insurance and repair my car. I spoke to the representative and repeatedly told him at least 10 times not to repair the car, if I don’t get the approval. I had to follow up with the person for 7 days asking him on whether he got the approval (Please note that I did not get even a single call during these 7 days) and he CONFIRMED that he got the approval and I need to pay some 1400/- only. Once I reached the showroom the next day to collect my car I had to wait for nearly 2hrs to get my car out and to my shock the Ford service representative said that i have not got the approval and I need to pay the full. I had to run between the insurance company and Ford to settle the issue and the insurance company was clear that they did not approve. I don’t know how Ford repaired my car without informing me about the repair. It’s really such a pain to pay the entire amount even after repeatedly informing the Ford representative a 100 times to not to work on the repair if I did not get the approval. I had to pay the entire amount and get the car out with such difficulty. I really request you to help me out in this issue and refund the repair amount paid. Thanks & Regards Raghav, [protected]