[Resolved] Lava International Ltd (Brand: Xolo) — XOLO 8X-1000 Mobile Rpair or Replacement Work Order No.[protected]

abhijeetrasam86

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have submitted the mobile XOLO 8X-1000 in service center on dated 29/12/2014 because of following problem. 1) Scratches on Front side (This is not by Physical Damage, this is by too high temperature) 2) Home screen button not working 3) Battery Temperature & draining 4) Application crashing 5) Music player not working properly But service center & XOLO company saying i need to pay Rs. 4, 000/- for all this because this not in warranty period. I purchased this 14/08/2014 lots of problem are i am facing for this. How can company prove the this is physical damage and told to pay amount before warranty expiry its only 4 months OLD mobile Regards, Abhijeet MB No. [protected]

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May 24, 2017

Complaint marked as Resolved

Verified Support

Jan 05, 2015

Xolo Customer Care's response Dear Mr. Rasam, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 04.01.2015 regarding your XOLO Smartphone (8X-1000); as discussed with service centre it is confirmed that your handset is physically damaged and also like inform you that company reserve the rights to apply the charges for repair. In addition, as per service centre the repair estimate amount had been already shared with you. Therefore, you are requested to give the approval on the same so that further action can be taken. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in

Jan 05, 2015

Updated by abhijeetrasam86 Dear Sandeep Dey,

How can you prove this is physical damage, you have done any investigation in customer place through any police COP and you have any verification report where &amp; how this is damage??. This damage occur by temperature heating. OK!!

I will not pay anything for that. This is only 4.5 months old mobile and your service center is declared this out of warranty on the spot itself.

Regards,
Abhijeet

Jan 21, 2015

Updated by abhijeetrasam86 Still no revert on my complaint

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Comments

abhijeetrasam86

from Mumbai, Maharashtra

Dear Sandeep Dey,

How can you prove this is physical damage, you have done any investigation in customer place through any police COP and you have any verification report where & how this is damage??. This damage occur by temperature heating. OK!!

I will not pay anything for that. This is only 4.5 months old mobile and your service center is declared this out of warranty on the spot itself.

Regards,
Abhijeet

abhijeetrasam86

from Mumbai, Maharashtra

How can you prove this is physical damage, you have done any investigation in customer place through any police COP and you have any verification report where &amp;amp; how this is damage??. This damage occur by temperature heating. OK!!

I will not pay anything for that. This is only 4.5 months old mobile and your service center is declared this out of warranty on the spot itself.

Regards,
Abhijeet

abhijeetrasam86

from Mumbai, Maharashtra

on 06/01/2015 i received a SMS from AD-LAVAMO handset is repaired but i when i called in service center they are saying it returned back as it is. Why XOLO doing fool to customer by sending this kind of SMS & confirmation.

Regards,
Abhijeet

abhijeetrasam86

from Mumbai, Maharashtra

still no revert on complaint

neeraj9.kumar

from Mumbai, Maharashtra

Please contact with

gaurav.[protected]@lavainternational.in