[Resolved]  Lava International (Xolo Services) — Regarding Fraud

Address:

Varanasi, Uttar Pradesh

Dear Sir/Madam, I Have launched complaint on 21st of Oct, 2013 my complain no is[protected] on toll free no[protected].My cell phone was picked up by fedex on 22nd of oct, 2013 docket no is[protected], and it was delivered on 24th oct, 2013 in noida After that i have called so many times but i have not get any proper reply by executive. When I had launched my complaint then executive said to me that within 10-12 days you got your cell phone.but after 19th of nov, 2013 still I am awaiting for my cell phone.I have called so many times in toll free number on 21st, 22nd, 24 th, 26 th, 28th.30th.2nd of nov, 4th of nov, 5th of nov an so on. When I did call to their service head Mr. Jitendra Sinha so many times then he gave me Mr.Mohit's Number.When I talk to Mr Mohit then he told me that mam your handset was dispatched today (Saturday--16.11.13).Monday I was confirmed on toll free number that my handset was dispatched or not then they told me that it is under repair. After that I again called to Mr. Mohit & Jitendra Sinha then they told me that my Handset was physically damaged and it will be repair for Rs.4500. If my handset was physically damaged and it will be repair by company then they will charge the amount then why Mr. Mohit & Jitendra Sinha told me that my handset was dispatched on 16.11.13 and after 25 days of having my handset they waked up and taking the revenge from me. This company do the fraud with the customer.I send my handset from Varanasi to Noida.If this type of problem occured with the consumer then how they believe this company. Plese do the needful as soon as possible. My name - shikha jain cell no - [protected]