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Lava Mobiles Complaints & Reviews

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Updated: Apr 6, 2026
Complaints 637
Resolved
238
Unresolved
399
So far, so good. Lava Mobiles is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Lava Mobiles will keep up the work and continue to help more customers with their concerns even better 🤝
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Lava Mobiles reviews & complaints page 3

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T
Tintin1
May 28, 2021
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For some days ... there has been no network on my Lava Z61pro handset (I use Vodafone 4G ).Today (28/5/21), I removed the sim and then again I inserted the Sim ... now it is showing only "E" in the network, no 4G volte service is available . I thought there was some problem in my Sim, so I changed the Sim ( I used Jio, Airtel), but still same problems are occurring . Kindly fix this with SOFTWARE UPDATE, because your mobile service center services are third ( I can assure you ), they r just good for nothing, they take hours of hours for repair but still in most of the cases they fail to resolve the problem( This problem I faced in a Lava service center in my city Kolkata).
Apr 2, 2022
Complaint marked as Resolved 
Lava Mobiles customer support has been notified about the posted complaint.
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    S
    Sivaji Naik
    May 10, 2021
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    My battery quick drying and not getting any software update
    Lava Mobiles customer support has been notified about the posted complaint.
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      B
      Bikash Haloi
      May 8, 2021
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      Address: Dist- Nalbari
      Website: [email protected]

      Rear cemara not working
      Lava Mobiles customer support has been notified about the posted complaint.
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        A
        Abhi Dandotiya
        Mar 23, 2021
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        Address: Gandhi colony morena mp

        Sir my mobile is lava z62
        This mobile new update[protected] update 122mb i update my mobile lag video instagram stories not open please solve it new update release fast
        Lava Mobiles customer support has been notified about the posted complaint.
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          A
          Abdulkhader467769
          Mar 8, 2021
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          Address: Jamkhani mobiles Chintal basti hyderabad-500028

          Dear sir/mam

          I purchase a LAVA A1 Mobile

          Yesterday 6/3/21 Saturday night

          Mobile mrp on box is missing but they ask me

          1500 and give me in 1200/-

          When I ask some other shop for this mobile is 750/-

          So please take action against the mobile store

          Store Gst no 36ABPPH3755D1ZM

          Store no [protected]
          E-mail [protected]@gmail.com
          Lava Mobiles customer support has been notified about the posted complaint.
          Mar 16, 2021
          Updated by Abdulkhader467769           No action taken against my complaint till now sir please take action
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            H
            Harish Kapadi
            Feb 22, 2021
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            Address: mahendranagar kanchanpur

            In mahendranagar nepal service center, that shopkeeper is very bad, alcoholic and drug addict as well..
            he always tries to get more money by doing small work also... and no need to say about delay work.
            he dont know how to talk with customers...
            even he start taking numbers of girls..
            please i want him to eradicate from list of service center and give this facility to other shop...
            my humble request..once threaten him
            Lava Mobiles customer support has been notified about the posted complaint.
            Feb 22, 2021
            Updated by Harish Kapadi             many customers are facing many problems
            Feb 22, 2021
            Updated by Harish Kapadi             please lava company, , once see this..
            i have list of names of customers more than 200 complaints with different problems regarding this
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              A
              Ankit4798pq
              from Delhi, Delhi
              Jan 10, 2021
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              Team,

              Someone posted my number on your site and I am getting vulgar messages from your end.

              Kindly remove my numer on priority.
              Lava Mobiles customer support has been notified about the posted complaint.
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                S
                Sowmininaga Sowmininaga
                Nov 26, 2020
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                We need a software update for bugs.
                Lava Mobiles customer support has been notified about the posted complaint.
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                  A
                  Anshkumar patel
                  Oct 17, 2020
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                  I bought my Lava z61 in last year February after some months it's start to hanging I updated it verson but the problem was not solved my phone keeps hanging. A few months ago I do factory reset in hope that it works proparly but not work I am very frustrated now it have a new problem when I open my app it automatically closed have to start it again do something I can't buy a new one.i hope you help me.
                  Lava Mobiles customer support has been notified about the posted complaint.
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                    J
                    Jayaraman Janarthanan
                    Oct 13, 2020
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                    Address: Lava International, Noida PIN 201301

                    I purchased a Lava Z66 model mobile phone through Amazon (Order no.[protected] & Invoice no. IN-41 dt. 22/08/2020 for Rs. 8499/-. Due to poor quality (very thin & fragile) the display glass developed cracks since beginning and finally got broken in the corner.
                    On contacting Lava's authorised service centre M/s Vishwin Solutions, Ambattur they demanded an amount of Rs. 3800/-, a little less than half the cost of the phone. Even after requesting through many mails they are adamant in not reducing the repair cost.
                    Thus, with poor quality material of parts not covered under warranty they cheat customer in the name of spare parts. Kindly intervene for replacing my display free of cost or at a nominal cost.
                    J. Bhuvanesh
                    Lava Mobiles customer support has been notified about the posted complaint.
                    Oct 30, 2020
                    Updated by Jayaraman Janarthanan                     Lava Mobile care is adamant in charging half the price of the mobile as service charge and follow delaying tactics. They may please be pressurized.
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                      V
                      veeram soni
                      Sep 4, 2020
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                      Address: sunaro ka nohra ,sastri nagar barmer

                      My mobile during calling audience ko proper voice sunai nhi deta h.samne vale ko campariginonal low volume ke sath sunai deta h.so, my mobile under gaurrrntte ke karn replacement karvana chahta hu
                      Lava Mobiles customer support has been notified about the posted complaint.
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                        S
                        stuti church of God
                        Aug 4, 2020
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                        Address: village+post-Dorva jamauli Bilhaur kanpur nagar

                        Dear sir,
                        I have purchased new battery in ansari telecom service center bilhaur and check out phone in two days.
                        After software, phone condition is alright.
                        New battery is set phone, phone battery is up down and phone is very hot then switch off.
                        Phone battery is not proper work. So i visit service center again.
                        Battery have exchanged by service center, saying batter is not exchanged again.
                        But phone battery is not work properly and phone is so heat and then switch off again and again.
                        Either battery level full or low.
                        Please i requested to you exchange battery and give me original battery whose shutout this problem.
                        Consumer contact no-[protected]
                        Imei no-[protected]
                        Lava Mobiles customer support has been notified about the posted complaint.
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                          A
                          Alokbabu
                          Aug 2, 2020
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                          Address: village+post-Dorva jamauli bilhaur kanpur nagar
                          Website: www.Lava mobile.com

                          Dear sir,
                          I have purchased new battery in ansari telecom service center bilhaur and check out phone in two days. After software, phone condition is right.
                          New battery is set phone. So phone is very hot then switch off.
                          Phone battery is not proper work. So i visit service center again.
                          Battery have exchanged by service center, saying battery is not exchanged again.
                          But phone battery is not work properly and phone is so heat and then switch off again and again.
                          Please i requested to you exchange battery and give me original battry.

                          Phone model-lava z-61 2gb
                          Imei no-[protected]

                          Consumer name-vikash kumar
                          Mobile-[protected]
                          Lava Mobiles customer support has been notified about the posted complaint.
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                            H
                            Hellboy2310
                            Jul 26, 2020
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                            I have bought lava z91 smartphones on 6 jul 2019 from amazon. It just less than a year and the phones starts making problems such as
                            ° unnecessary heating up
                            ° slow processing
                            ° auto power off for long time
                            ° game doens't running well
                            ° ram is lagging too much
                            Please do something about this..
                            I have got 2 years warranty with it
                            Lava Mobiles customer support has been notified about the posted complaint.
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                              A
                              Ankush Baghel
                              Jul 20, 2020
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                              Address: Ahmedabad

                              My mobile is not charging. Please send your lava service center address in ahmedabad. Please call this no. [protected].
                              Lava Mobiles customer support has been notified about the posted complaint.
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                                P
                                Preetam Shukla
                                Mar 13, 2020
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                                Address: S-31, Shanti Nagar, Khatipura Road, Jaipur, Jaipur, Rajasthan, 302006

                                Dear sir/madam,

                                Today i have encountered a sudden switch off of my lava handset. I visited your service center located at m i road jaipur but they people denied to service the handset stated that your phone is drop in water but the handset is not dropped in water and its in a fully dry state attaching photos clicked post visiting service center. The guy at your service center had misconducted and did not opened the hand set in front of me & given false statement. Kindly get in touch on my mobile number:- [protected] (Preetam shukla) else i ready to move to consumer court for the misconduct and cheating done by your company.
                                Lava Mobiles customer support has been notified about the posted complaint.
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                                  M
                                  Mriganka Mousam Sarma
                                  Feb 1, 2020
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                                  Address: Jail Road, House No. 2, Jorhat, Assam, 785001

                                  I would like state that few months back on 24/10/19 i have bought the lava gem phone from a retailer new fashion, gar-ali jorhat-785001. The phone has turned out to be defective having repeated sound and server problems, attenuation issues. Till now i have visited the service centre two times but i have not got any solution, along with it they hesistae to even change the phone as this model has a provision if found defected under warranty time.

                                  Regards
                                  Mriganka mousam sharma
                                  Model - lava gem
                                  Imei - [protected]
                                  Lava Mobiles customer support has been notified about the posted complaint.
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                                    A
                                    anoushka sundaram
                                    Jan 6, 2020
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                                    Address: 401303

                                    This phone lava z1 flair is reg. By the name of sunita. We have purchased it with bill from mk mobile mini store at virar west nr. Station. The lava z1 flair is theft on 10.10.19 by a man and the fir is reg. With police on same date.
                                    Police has informed us to inform the respective mobile company that is lava compant to deactivate the lava z1 flair phone with the imei no. So that the person would not be able o misuse it
                                    Kindly mail me on
                                    [protected]@gmail.com so that i can revert you with all details.
                                    Lava Mobiles customer support has been notified about the posted complaint.
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                                      A
                                      Asna Nazar
                                      Dec 31, 2019
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                                      Address: Idukki, Kerala

                                      My lava z91 is not supporting any banking applications since the time i bought it. Everytime i install one, it keeps showing that my device is rooted and it is not passing integrity checks. I need a solution for this. I checked with other third-party applications in which i am informed that the device is not rooted at all. So i can't even unroot it anyway. I searched a lot for a solution and still cannot find one. What to do?
                                      Lava Mobiles customer support has been notified about the posted complaint.
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                                        A
                                        ansil kottayam kunjachan mahayanam carnival
                                        from Mumbai, Maharashtra
                                        Nov 7, 2019
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                                        Address: Palace Ward Alappuzha, Alappuzha, Kerala, 688011

                                        Hi...
                                        I'm ansil dm at alappuzha ktn bu. Actually i'm applied to withdraw my pf advance in few weeks ago. And i got a message also... That is pf will crediting my account. But it's not credited. Because kyc my account number not mentioned to first digit zero. My account number starting digit is zero. And again i'm edited and put to zero in kyc. When my pf will crediting.
                                        Uan[protected]
                                        Lava Mobiles customer support has been notified about the posted complaint.
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