LazyPay — Account in CIBIL is not marked as closed

Lobo_thejas

from Bengaluru, Karnataka

Aug 29, 2022

Address:

Empresa Building, Office No. 102, First Floor, Second Road, Khar West, Mumbai – 400052.

I have been following up with Lazypay from 16-Feb'22 to close my account and report to cibil as closed.

But till today I still see in my cibil as the account is active under a personal loan. No help from Lazypay was given on this issue. Every time they send automated emails and not taking this issue seriously.

Account id in Cibil : LPPLUS5944227

there is a support email in which I have been sharing relevant information to act upon. The subject of the email is for quick reference to the lazy pay team.

Subject: Request to close my account - 99*******73

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LazyPay customer support has been notified about the posted complaint.

Oct 10, 2022

Updated by Lobo_thejas I still see the same in my Cibil report as of today. When the service is not active please mark it as closed and update to cibil instead of giving customers the stress

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Comments

LazyPay

from Mumbai, Maharashtra

Aug 30, 2022

Hi Theja,

Greetings of the Day!

As per our telephonic conversation we informed you that your complaint regarding permanently closing the Lazypay account and updating Cibil associated with registered mobile number-: [protected].

We would like to inform you, we have closed your account on CIBIL.

Further, we have already raised a request with other credit bureaus to make necessary changes related to the lazypay account. Kindly note that it will take maximum (upto 30 working days) to reflect these changes on all the CIC’s.

We wish to inform you that our technical team is working on the development of the system for permanent closure of the accounts and this feature will be live in production by September 2022.

Hence, we are hereby humbly submit that your complaint related to updation of credit report and deactivation of Lazypay account now stands resolved & addressed to your satisfaction.

WeCare,
Customer care support team