LazyPay — Account is still active

Address:Maharashtra
Website:lazypay.in

I paid the complete amount along with late fee charges and still i can see that the loan account is still active in my cibil. I contacted LazyPay customer care and there is no response from there end. Its been more than 2 months, I need them change the status of my loan account to close.
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Hi,

Can you please help us with the ticket id to investigate the issue

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