LazyPay — CIBIL is not marked as closed my account

I had requested LazyPay to close my account permanently. They deactivated my account.

A personal loan of Rs 9999 is still active in my CIBIL Credit report.

Since I requested to close my account permanently so LazyPay should also close this loan in my CIBIL but they are not doing anything.

Every time they send automated emails, They are not taking any steps to close this loan account.

Account id in Cibil : LPPLUS6259489

I want my Loan account in CIBIL should be closed and My LazyPay account should be deleted permanently, and send NOC on my mail.