LazyPay — Deletion of lazypay account | |
I have a lazypay account and i have sent mails to lazypay for deleting the account and remove the documents.but they are only deactivating the account and telling me to sent mail if you want to reactivate the account.but i have sent mail to delete the account belongs to me.they are not valuing the customer request.they are just storing our personal details and forcing me to continue on lazypay.i want lazypay to completely delete the account and my remove all the documents from there data base. Was this information helpful? | |
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LazyPay customer support has been notified about the posted complaint. | |
 7 Comments | |
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My mobile number [protected]
I have sent several emails to [protected]@lazypay.in to delete my KYC and permanently close my account, but there is no response from them, my LazyPay account is still active, my mobile is a shared device and there is a risk of somebody else using my LazyPay account, I cannot say no to them because it is the matter of maintaining a relationship with my loved ones, now if someone use the credit then I will be liable to pay and this is exactly I don't want, but LazyPay don't respond to me and are not closing my account
I have sent several emails to [protected]@lazypay.in to delete my KYC and permanently close my account, but there is no response from them, my LazyPay account is still active, my mobile is a shared device and there is a risk of somebody else using my LazyPay account, I cannot say no to them because it is the matter of maintaining a relationship with my loved ones, now if someone use the credit then I will be liable to pay and this is exactly I don't want, but LazyPay don't respond to me and are not closing my account
Please note KYC cannot be deleted. Customer can request to delete the account however KYC can be deleted after a year as per guidelines. Account deleted cannot be used on merchant then after.
saga38's reply, Jan 5, 2022
I am requesting you to delete my LazyPay credit account, it's over 40 days now, your reply is not relevant to my query, i want my LazyPay account to be deleted
Myself Prasanth Reddy with a registered Lazypay account with [protected]. I have sent several emails regarding cancellation of my account. Insted of cancellation they increased the limit to 1 lakh. I told the same and requested them to remove my account permanently. As I am facing many issues with this kind of accounts under my Cibil. There is no response from them after explaining my situation also. I hope this platform will provide a final solution.
Hi,
This is definitely not the experience we want you to have. We'd like to understand the issue and help you with it. Please provide ticket id number to address the issue
This is definitely not the experience we want you to have. We'd like to understand the issue and help you with it. Please provide ticket id number to address the issue
Cyril Vijay's reply, Mar 24, 2022
No customer support number as well
Why there is no option to delete account in the app. Why does it take so long for you to action a delete request. I’ve written twice to we care and no response yet.
LazyPay's reply, Mar 25, 2022
Hey, We are really sorry for the trouble that has been caused to you. We would request you to please write us at [email protected] so that we can look into this for you and assist you further with your query.
Such a bad experience with this app. It's nearly been 1 year since i am using this app but i am not able to verify my kyc nor able to upload to any documents. Also my credit limit is the same as that was on the first day. There is no upgrade in the credit limit since the 1st day.
Also there are no special features added to my account. I can't pay my bills or recharge my number. Since 1 year, the same message pops up that 'due to overwhelming response, kyc can't be done etc etc'. Such a crap app.
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Also there are no special features added to my account. I can't pay my bills or recharge my number. Since 1 year, the same message pops up that 'due to overwhelming response, kyc can't be done etc etc'. Such a crap app.
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Kindly note PayU Finance India Private Limited, collected the information including the KYC information of the customer in order to evaluate extending credit facilities to the customer. The data including KYC of the customer collected while doing this evaluation, is to be retained for a certain period of time in accordance with applicable laws. The Company is under an obligation to maintain data / information of its customers for minimum periods prescribed under applicable laws and regulations, post which the Company in accordance with its policy will delete the customer’s data / information from its system. Accordingly, we will be erasing / destroying the data / information from our system upon completion of minimum retention periods under the applicable laws / regulations. In the meanwhile, please the customer that the Company will ensure to take all technical and security measures as may be required under applicable laws to ensure security of the data.