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LazyPay — Refund related

I've been trying to contact them for a refund related issue.3500 Rs has been refunded from flipkart( also confirmed by lazypay customer service)and lazypay saying, solving your problem please wait when I talk to customer service and this is happening from last 1 month.
I don't know what will i do next. They are irritating me, only gives reply but no solution.
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Hi,

Sorry for the delay in refund and the inconvenience caused. We would like to inform you that, we are continuously working upon the refund issue. The same will be resolved within 48 to 72 working hrs. You will be intimated on app once done. We appreciate your patience in interim
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