Hi,
I am reaching out today with regards to a recent payment I had made for my Lazypay account, registered under my phone number [protected].
I spoke to one of your customer care representative on 2 Jan and I was assured that if I pay 15054.00 towards my outstanding balance then you won't deduct it the 2nd time from my account via Mandate/ECS. The same is also mentioned in one of the FAQs on your website. However, the ECS was still triggered and another 24272.54 had been debited from my account. (See Attached)
There's been a death in the family 3 days ago and I'm in a tough situation at the moment. Hence I requested that they atleast provide me with a refund of that 15000 as I have a few medical bills to pay urgently..
I AM BEING TOLD THAT THEY WON'T DO IT !!! THEY have already deducted the respective payment for this month so what's the problem is returning that 15K ???? Isn't it illegal to charge your customer for 60% more than the actual due amount value????
Was this information helpful? | 
We would like to inform you that to investigate further we need your complete details i.e. registered mobile number, Transaction ID, Date and Time and email ID associated with your LazyPay account . With all these details we request you to write to our official email [protected]@lazypay.in through your registered email ID. Appreciate your time and patience