LazyPay — Repayment Related and Closure of Account Related

I have a Lazypay account where 2 transactions have been done for 17000 and 13000 respectively and now since I dont want to pay it in EMIs i have written multiple emails to share the final repayment link however there is no response even after writing them more than 10times
Once i received email mentioning you will be charge foreclosure charges etc etc and if you agree then only link will be shared however even after agreeing the links arent shared yet and after that one agent wrote email pls find the link but link wasnt given in the email
poor and disgusting service and zero concerns seen for customers issues
I have also visited the office address given on google which belongs to Andheri Mumbai however there is no such company available

Pls check and help imediately
i am worried that if i pay full payment after that with such a poor delayed responses how will it get updated and not sure whether they will still recur charges from me or not..?
So making full payment is also found to be risky