LazyPay — Transaction not credited to merchant bank

Address:

5th Floor, The Quest, Technopolis Knowledge Park, Mahakali Caves Rd, Hanuman Nagar, Andheri East, Mumbai, Maharashtra 400093

I made a transaction of rps 15500 to NAVRANG AUDIO VIDEO P LTD on 10 April 2022

However the payment is debited from my lazypay account & its showing that the payment was successfully transferred to the marchant account but marchant told me that they not received any payment from Lazypay & they also shown me their bank details & statement also but the transaction of 15500 rps was not transferred to their account.

I have received a message from Lazypay after i scan the QR Code of the marchant this us the massage i had received.

( Dear LazyPay Customer, your payment of Rs. 15500.00 for txn TXN[protected] on NAVRANG AUDIO VIDEO P LTD was successful. Pay by 3rd May, 2022 using https://pmny.in/2ItSnlbPFHlr )

The marchant cancelled the order they said they will give the product only when they receive the payment.

After that when i tried to transfer marchant secondary account to check whether its marchant bank issue or Lazypay bank issue. I had received this msg. Attached in tha mail.

So please kindly look into the matter & give resolution for the same.